Phonebooth

4.3
4.3/5
Headquarters:Cary, NC
Founded In:1999
$20.00
Number of Reviews:
Would recommend:
100% of Users
Quality
4
Installation
4.666665
Support
4.333335
Reliability
4.333335
Features
3.666665
Price
4.333335
OVERALL SCORE
4.3
4.3
Roman

Unlimited Calling, free features $20 a month

We were shopping for an IP phone system for about a month. Our search was narrowed down to 2 companies, and then we discovered Phonebooth, and immediately decided that it was the way to go.

Phonebooth offer the unlimited local & long distance calling plan that we wanted for $20 a month, while other providers were charging $30 a month. Also, most phone companies that we considered were offering advanced feature that we would never use, cumbersome user portals, and overpriced phones. Our main concern was simplicity of control panel and the ability to scale quickly. Phonebooth has exceeded expectations in all areas while providing all the features we need.

Quality
4
Installation
5
Support
4
Reliability
4
Features
3
Price
4
Overall Score:4.1 Out of 5
Julia

Fair pricing, helpful support, good company

Phonebooth is the first VOIP company I have ever used. Before Phonebooth, I used Comcast for my business. The system is quite easy to change, the pricing is fair and support over the phone is very helpful. All in all, it's a good phone company. As I've stayed with them for the past 6 months, I would recommend Phonebooth.
Quality
5
Installation
4
Support
4
Reliability
5
Features
4
Price
4
Overall Score:4.4 Out of 5
Joseph

Good sound quality, good price

We switched to PhoneBooth from Cox, and it has been a really great experience. Better price, cant go wrong.

Pros:Good Sound Quality, Good Price
Cons:None
Quality
3
Installation
5
Support
5
Reliability
4
Features
4
Price
5
Overall Score:4.4 Out of 5

Phonebooth is a business phone provider that offers VoIP services through their company owned network. Phonebooth is a division of Bandwidth, Inc. They are one of the largest telecommunications providers in the world. Bandwidth.com was started in 1991 in Utah, and by 2009 they had built their own IP Voice network, FlexNetwork. Phonebooth serves many of the biggest household names on the internet, including Living Social, Pinger, Swype, Pandora, and BrooksBell. Phonebooth advertises a big business phone experience for a small business price. Phonebooth offers unlimited calls, auto attendants, intelligent call routing, group conferencing, voicemail transcription, and a GUI.

Most Popular Plan: Phonebooth OnDemand
Phonebooth’s OnDemand plan features a long list of features including: Unlimited local & long distance (for only $20.00 per user): Everything is included. There are no upgrade charges or add-ons. Instead, its one price for unlimited inbound and outbound calling in the continental
U.S. with built-in business calling features such as:
- Read Voicemails Wherever, Whenever: voice messages can be transcribed through voice-to-text transcription.
- Auto-Attendant: Virtual receptionists convey professionalism to all callers and also help you to work more efficiently. The auto-attendants come with customizable menu system that allows for greater individualization.
- HD Voice Quality: with a wired connection (cable or DSL) Phonebooth OnDemand calls will be crystal clear.
- Call Routing: “Find-Me,Follow-Me” ensures that users receive calls wherever need be by routing accordingly.
- Web 2.0 interface: A simple, easy to use web-based user control panel interface.
- Nationwide All-IP Network: all calls run through the all IP-CLEC Phonebooth owned network.
- 24/7 customer support: There are a number of support options readily available to each user.
- Reliability: Phonebooth is hosted in geographically dispersed data centers to ensure superior reliability.
 

While these features all are included with OnDemand, Phonebooth also allots for:
- 2 free phone numbers with the option to add additional numbers for $1 more per month
- Unlimited Auto-attendants
- Unlimited Groups (sales, support, etc.)
- Unlimited Voicemail Transcriptions

Pricing: The cost of OnDemand is charged a monthly at $20.00 per user with no options for upgrades or add-ons (aside from $1.00
more additional lines). Instead the provider supplies an inclusive service fit with unlimited local and long distance and impressive “Fortune 500” business phone features. While there are no contracts, or start up fees, there is very little risk is selecting this plan option. Also, with no contracts, there are no penalties or cancelation fees.

Provider Info
Year Founded
1999
Headquarters Location
Cary, NC
Service Location
United States
Service Type Availability
Business VoIP
Popular Service Plan
Phonebooth OnDemand
Money Back Guarantee
Cancel Anytime
Services & Pricing
Monthly Cost of Cheapest Service
$20/month
Amount of Lines Per Price Tier

$20.00/mo/user - flat price, all tiers

Month to Month Option
Yes
Metered Plans
N/A
Customizable Plans
No
Activation Fee
Free
Setup Fee
Free
Number Porting Fee
Free
Mobile App
No
Own Softphone
No
Works with 3rd party Softphones
Yes
Fax Options
No
Fax Pricing
Desktop Integration Client
No
Toll Free Numbers
No
Local Numbers
No
BYOD Option
Yes
Available Features (some features cost extra, as per provider rates)
Advanced Call Forwarding
Yes
Anonymous Call Rejection
No
Auto Attendant
Yes
Busy Lamp Field
No
Call Queuing
No
Call Me Now
No
Call Notifications
Yes
Call Parking
No
Call Recording
Yes
Call Return
Yes
Call Waiting
Yes
Caller ID
Yes
Conference Calls
Yes
Dial-by-name Directory
No
Do Not Disturb
Yes
E911
Yes
Find Me/Follow Me
Yes
Group Paging
Yes
Hunt Group
No
IVR
Yes
Mobile/Deskphone Sync
No
On-Hold Music
Yes
Privacy Options
Yes
Push To Talk
No
Selective Call Acceptance
Yes
Selective Call Rejection
Yes
Shared Call Appearance
No
Simultaneous Ring
No
Switchboard Software for Live Receptionist
No
Three-way Calling
Yes
Unlimited Extensions
No
Voicemail Transcriptions
Yes
Virtual Extensions
No
Integrations
Outlook
No
NetSuite
No
SalesForce
No
SugarCRM
No
Support
Hours
24/7
Telephone Support
Yes
Email Support
Yes
Instant Chat
Yes
24/7 Call-in Support
Yes
FAQs Section
Yes
Video Tutorials
No
E-Guides
Yes
Online Ticket Submissions
No