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4.5

Phone.com

Livingston, New Jersey
United States
  • 2007 Year Founded
  • 100% Recommend
  • 3 User Reviews
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Quality
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Overall
4.5
  • Customer Reviews
  • Provider Overview
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Customer Reviews

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Great Price, Easy to Use

After switching from Ring Central (poor service and quality), then having a huge bill from virtualpbx, I believe we can grow our business with Phone.com! Really appreciate how good their service is and attention to detail...especially for someone like me who doesn't want to learn the details!

After switching from Ring Central (poor service and quality), then having a huge bill from virtualpbx, I believe we can grow our business with Phone.com! Really appreciate how good their service is and attention to detail...especially for someone like me who doesn't want to learn the details!

Quality
Installation
Support
Reliability
Features
Price
Overall
4.9

Easy to use, Quality customer service

Quality service that will cover all the basic needs of anyone or any business seeking voip service.

Quality service that will cover all the basic needs of anyone or any business seeking voip service.

Pros: Easy to use, Quality customer service
Cons: Features are not as extensive with other providers
Quality
Installation
Support
Reliability
Features
Price
Overall
4.0

Smart move for us – Saving Money

My son has been using Phone.com for quite sometime now, and he has been telling to get it so I finally did about a month ago. Our family is so spread out through out the states and it was getting expensive to talk to them due to all of the long distance. We immediately noticed the savings and just jumped at their 1 year plan which offered more savings.I was able to keep my old number. I will say that I was having a little trouble figuring out how to plug the thing in but I called them and they had someone talk me through it. It was nice to actually talk to someone and IN English rather than an automated machine... or someone from India.This turned out to be a smart move for us - Saving Money, cool features, and free call waiting.

My son has been using Phone.com for quite sometime now, and he has been telling to get it so I finally did about a month ago. Our family is so spread out through out the states and it was getting expensive to talk to them due to all of the long distance. We immediately noticed the savings and just jumped at their 1 year plan which offered more savings.I was able to keep my old number. I will say that I was having a little trouble figuring out how to plug the thing in but I called them and they had someone talk me through it. It was nice to actually talk to someone and IN English rather than an automated machine... or someone from India.This turned out to be a smart move for us - Saving Money, cool features, and free call waiting.

Quality
Installation
Support
Reliability
Features
Price
Overall
4.7
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Provider Overview

Phone.com specializes in small to very small VoIP solutions at low pricing, over 60 advanced features, with two toll free or local numbers and unlimited extensions/voicemail boxes. Their offices span the United States from coast to coast with a 24/7 customer based support team. Phone.com's services work all over the world, with domestic long distance at no extra charge and a landline reach to dozens of countries. 

For home phone offerings, Phone.com has a Virtual Number feature which lets you choose a single number that can reach every member of the family from one single number. To boot, there are mobile options for both business and home that treat your smartphone or laptop as an extension. Keep an eye out for Special Offers from Phone.com to save money while keeping your business connected and professional.

Most Popular Plan: Home Phone Plus – Phone.com offers three distinctly different sets of plan options; however, amongst these, the Home Phone Plus plan seems to offer the most flexible and inclusive phone solution. The plan is divided to offer two options, one with 300 minutes, and the other with unlimited. Aside from minute differential, both plans offer 1 phone number, free adapter (ATA), no long term contracts and a host of over 40 advanced calling features.

Aside from residential services, Phone.com also offers a business package. The Virtual Office plan offers the same list of features as the residential. Additionally, the package includes 300 minutes, 2 phone numbers, and unlimited extensions.

Pricing: In terms of cost, Phone.com offers two options with the Home Phone Plus plan that are suited for various budgets.
For $9.88 per month: Users get 300 minutes, 1 phone number, free adapter (ATA), and over 40 features.
For $19.88 per month: Users get unlimited minutes, 1 phone number, free adapter (ATA), and over 40 features.

Aside from the standard monthly charge, each add-on feature selected and applied to a users account will be subject to a monthly charge.
– Caller Analytics: Basic-$2.00 per month; Full-$4.88 per month
– Premium Hold Music: $0.99 per month
– Voicemail Transcription: Human-$0.25 per voicemail; Unlimited Automated$1.50 per month
– Phone.com Communicator: $4.88 per month
– Call Recording: 300 Minutes-$4.95 per month; 1000 Minutes-$14.95 per month
– Additional Number: $4.88 per month
– Vanity Toll Free Number: $25.00 setup
– 800 Number: $10.00 setup

Global Numbers: for standard countries-$4.88 per month; Premium Countries-$12.88 per month. More information is available here. Also, if users go over the allotted monthly minutes, there is an overage charge of 4.9¢ per minute.

In terms of hardware, Phone.com offers products (optional) from top providers including Polycom, Grandstream, Panasonic, and Cisco Phones. Using this hardware as an extension of the Home Phone Plus Plan is subject to additional charges. The hardware extension fee is $4.88 per month.

Aside from the residential plan, the Virtual Office is priced at $14.88 per month which provides users with 300 minutes, 2 phone number, unlimited extensions and over 40 features. The Virtual Office plan is subject to all additional add-on fees and rates. There are no contracts that lock users into service, and there are no cancellation fees.

Awards:
– 2012 Inc. 500 List: An exclusive ranking of the fastest growing privately held companies in America. Ranked 262
– 2012 TMCNet Internet Telephony Excellence Award for outstanding achievement in IP-Communications solutions.
– 2012 NJBIZ New Jersey’s 50 Fastest Growing Companies
– 2012 Internet Telephony Product of the Year Award for its Virtual Office
– 2012 ChooseWhat Certified: recognized as being a top provider in the ChooseWhat Virtual PBX section and received official certification.

Available Services
Provider Info
Year Founded 2007
Headquarters Location Livingston, New Jersey
Service Location United States
Service Type Availability
Popular Service Plan
Money Back Guarantee
Services & Pricing
Monthly Cost of Cheapest Service
Amount of Lines Per Price Tier
Month to Month Option
Metered Plans
Customizable Plans
Activation Fee
Setup Fee
Number Porting Fee
Mobile App
Own Softphone
Works with 3rd party Softphones
Fax Options
Fax Pricing
Toll Free Numbers
Local Numbers
BYOD Option
Available Features
Advanced Call Forwarding
Anonymous Call Rejection
Auto Attendant
Busy Lamp Field
Business SMS
Call Queuing
Call Me Now
Call Notifications
Call Parking
Call Recording
Call Return
Call Waiting
Caller ID
Conference Calls
Desktop Integration Client
Dial-by-name Directory
Do Not Disturb
E911
Find Me/Follow Me
Group Paging
Hunt Group
IVR
Mobile/Deskphone Sync
On-Hold Music
Privacy Options
Push To Talk
Selective Call Acceptance
Selective Call Rejection
Shared Call Appearance
Simultaneous Ring
Switchboard Software for Live Receptionist
Three-way Calling
Unlimited Extensions
Video Conferencing
Virtual Extensions
Voicemail Transcriptions
Integrations
Outlook
NetSuite
SalesForce
SugarCRM
Box
Dropbox
Google Drive
Support
Hours
Telephone Support
Email Support
Instant Chat
24_7 Call-in Support
FAQs Section
Video Tutorials
E-Guides
Online Ticket Submissions
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