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4.0

ITP

New York, NY
USA and Canada
  • 2007 Year Founded
  • 100% Recommend
  • 4 User Reviews
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4.0
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Customer Reviews

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Depends on size of your business

It depends on the size of your business presently and how fast you plan to scale it. I did not like them at all. Horrible customer service. Reliability and offered features were decent. After them I turned to guides and found getvoip.com, an analyst called me to ask me some specific questions and make recommendations. Just do a search on PBX guide or VoIP guide in Google and sign up for one.

It depends on the size of your business presently and how fast you plan to scale it. I did not like them at all. Horrible customer service. Reliability and offered features were decent. After them I turned to guides and found getvoip.com, an analyst called me to ask me some specific questions and make recommendations. Just do a search on PBX guide or VoIP guide in Google and sign up for one.

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2.4

Support sucks

Had them for about 4 years. Pretty straight forward setup. Support sucks but that I can handle.Pretty cheap, works for me.

Had them for about 4 years. Pretty straight forward setup. Support sucks but that I can handle.Pretty cheap, works for me.

Pros: Cheap
Cons: Customer Support Sucks
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3.7

Great Service, needed help with install

For the price, ITP phone service is great. I pay $10 each month and use the service on occasion, but when I do, everything works. I signed up for ITP after reading their reviews online and I decided it doesn't make sense to pay Comcast $35 each month for a phone I don't use.Since my cell phone is my primary phone these days and I don't want to lose my home phone number that I've had for over 20 years, I picked ITP.I had to get their help when it came to the installation of the VoIP router box but other than that everything is working well.

For the price, ITP phone service is great. I pay $10 each month and use the service on occasion, but when I do, everything works. I signed up for ITP after reading their reviews online and I decided it doesn't make sense to pay Comcast $35 each month for a phone I don't use.Since my cell phone is my primary phone these days and I don't want to lose my home phone number that I've had for over 20 years, I picked ITP.I had to get their help when it came to the installation of the VoIP router box but other than that everything is working well.

Quality
Installation
Support
Reliability
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4.2

Fantastic and Works Great

ITP is fantastic. It works great. There have been times when there were short outages, but they are normally taken care of pretty quick. Your technical support is the best, they all seem to be experts. A couple of times I did experience a long waiting time for a rep to answer, but typically they answer pretty quick.

ITP is fantastic. It works great. There have been times when there were short outages, but they are normally taken care of pretty quick. Your technical support is the best, they all seem to be experts. A couple of times I did experience a long waiting time for a rep to answer, but typically they answer pretty quick.

Quality
Installation
Support
Reliability
Features
Price
Overall
4.5

Very Easy Setup Process, and Very Inexpensive

Very quick and easy setup of equipment. Got all setup within minutes. Paying less than $15 per month, great deal!

Very quick and easy setup of equipment. Got all setup within minutes. Paying less than $15 per month, great deal!

Pros: Very Easy Setup Process
Cons: None
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5.0
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Provider Overview

ITP offers Residential VoIP service with a $19.99/mo premium plan that includes unlimited calling in the US & Canada. Their international rates are some of the lowest in the industry, as is their international calling plan – for only $24.99/mo, you can get unlimited calling to the U.S. and 35 other countries. ITP is a great choice for individuals that travel often or make frequent international calls. In addition, they have no long-term contracts and offer the first and last month of service free, with easy setup and installation, along with many other free features.

Features: ITP offers a number of VoIP service plans divided by price, the number of lines, and feature. Despite this division between plan however, each plan comes equipped a free ITP analog phone adapter, as well as a host of features including: Wake Up Call, Advanced Outbound Call Block, Call Recording, Advanced Call Forwarding, Voicemail to Email/Text, Advanced DND Features, Anonymous Call Rejection, Caller ID, Caller ID Block, Call Waiting, Do Not Disturb, Voicemail, 411 Directory Assistance, Universal Number, Online Account Management, Block List, Find Me/Follow Me, Music on Hold, Forward On Busy, Click 2 Call, In-Network Calls, Forward on No Internet, VIP Ring, White List, Instant Call Records, Local Number Portability, 3-Way Calling, Speed Dial, and *69. Aside from these included features, the provider also offer add-on features, which are subject to additional individual monthly charges. These add-ons include: Virtual Fax, VoIP App Plan, Fax Line, INTL. Virtual Number, Virtual Calling Code, Global Cell, Virtual Number, Toll-Free, and Softphone.

As stated above, each plan is ultimately divided by the number of included lines, minutes, and included calling areas. While each plan comes with the same basic set of features, each also comes with: free unlimited calling within network (to other ITP subscribers), local number portability, online account management, and the option to select a phone number from over 220 US area codes.

In terms of support, ITP VoIP offers around the clock assistance based both within the US and in Canada 7 days a week. Additionally, ITP offers a number of guides and forms designed to help users with any questions they may have. Users also have the ITP Info Center at their disposal. This information hub is full of information divided by category (general info, prospective customers, features, services, and contact). Also, in managing an active account, users are able to access their account online at any time.

Pricing: ITP offers a number of expansive month-to-month plans that do not require an annual contract. Plan pricing options include:
Residential Basic: $9.99 per month
Residential Basic 2 Line: $18.99 per month
Premium Unlimited: $19.99 per month
Premium Unlimited 2 Line: $38.99 per month
Global Unlimited: $24.99 per month
Global Unlimited 2 Line: $48.99 per month
Home Office Unlimited: $49.99 per month

Available Services
Provider Info
Year Founded 2007
Headquarters Location New York, NY
Service Location USA and Canada
Service Type Availability
Popular Service Plan
Money Back Guarantee
Services & Pricing
Monthly Cost of Cheapest Service
Amount of Lines Per Price Tier
Month to Month Option
Metered Plans
Customizable Plans
Activation Fee
Setup Fee
Number Porting Fee
Mobile App
Own Softphone
Works with 3rd party Softphones
Fax Options
Fax Pricing
Toll Free Numbers
Local Numbers
BYOD Option
Available Features
Advanced Call Forwarding
Anonymous Call Rejection
Auto Attendant
Busy Lamp Field
Business SMS
Call Queuing
Call Me Now
Call Notifications
Call Parking
Call Recording
Call Return
Call Waiting
Caller ID
Conference Calls
Desktop Integration Client
Dial-by-name Directory
Do Not Disturb
E911
Find Me/Follow Me
Group Paging
Hunt Group
IVR
Mobile/Deskphone Sync
On-Hold Music
Privacy Options
Push To Talk
Selective Call Acceptance
Selective Call Rejection
Shared Call Appearance
Simultaneous Ring
Switchboard Software for Live Receptionist
Three-way Calling
Unlimited Extensions
Video Conferencing
Virtual Extensions
Voicemail Transcriptions
Integrations
Outlook
NetSuite
SalesForce
SugarCRM
Box
Dropbox
Google Drive
Support
Hours
Telephone Support
Email Support
Instant Chat
24_7 Call-in Support
FAQs Section
Video Tutorials
E-Guides
Online Ticket Submissions
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