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4.5

Fonality

Plano, TX
United States & Canada
  • 2004 Year Founded
  • 87% Recommend
  • 30 User Reviews
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4.5
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Customer Reviews

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Fonality service and features are…

Fonality service and features are hard to match by any competitor in it's field and price range. The service is very reliable IF your network and internet connection is good. If it's not - it is your responsibility to fix it, as they will provide you with limited network support (it's not their responsibility to fix your network after-all). When all is set and done - the system performs amazing for the price you pay. Totally worth the bang for the buck.If your internet/network is poor - your Fonality experience (and any VoIP experience) will also be poor.Most folks that complain about the call quality don't understand/realize the network's importance, and role it plays in their phone calls.HUD it self is amazing! Nobody else provides a replacement that I've been able to find (there are some that are close like SwitchVox and iSymphony, but no cigar!).

Fonality service and features are hard to match by any competitor in it's field and price range. The service is very reliable IF your network and internet connection is good. If it's not - it is your responsibility to fix it, as they will provide you with limited network support (it's not their responsibility to fix your network after-all). When all is set and done - the system performs amazing for the price you pay. Totally worth the bang for the buck.If your internet/network is poor - your Fonality experience (and any VoIP experience) will also be poor.Most folks that complain about the call quality don't understand/realize the network's importance, and role it plays in their phone calls.HUD it self is amazing! Nobody else provides a replacement that I've been able to find (there are some that are close like SwitchVox and iSymphony, but no cigar!).

Pros: HUD, Features, Reliability
Cons: None
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4.7

Used Fonality for about 18 months…

We used Fonality for about 18 months and found it extremely unreliable. Calls were frequently dropped and call quality was poor. Our shortest customer service hold time was 25 minutes and we had calls of over 3 hours trying to resolve issues. When we cancelled the account, Finality had extremely dubious billing practices; effectively continuing to charge us for services not delivered. This system is not viable for use in a business environment.

We used Fonality for about 18 months and found it extremely unreliable. Calls were frequently dropped and call quality was poor. Our shortest customer service hold time was 25 minutes and we had calls of over 3 hours trying to resolve issues. When we cancelled the account, Finality had extremely dubious billing practices; effectively continuing to charge us for services not delivered. This system is not viable for use in a business environment.

Pros: On paper the system looks really good.
Cons: In practice, the system is extremely unreliable.
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1.9

Service is fantastic

The service is fantastic and the price is cost effective as well. Customer service unmatched

The service is fantastic and the price is cost effective as well. Customer service unmatched

Pros: very good service at a very good price
Cons: None
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5.0

Great company

Getting started was very easy. The sales rep, Brian Flood, walked me through the phone styles and features needed to run my office. Nash from the install dept was really patient and got everything up and running. Would definitely recommend Fonality.

Getting started was very easy. The sales rep, Brian Flood, walked me through the phone styles and features needed to run my office. Nash from the install dept was really patient and got everything up and running. Would definitely recommend Fonality.

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5.0

Great support and quality

From the moment I bought the phones to now I have had nothing but a pleasant experience. Even when things have not worked the way I want I call customer support and they walk me through it.

From the moment I bought the phones to now I have had nothing but a pleasant experience. Even when things have not worked the way I want I call customer support and they walk me through it.

Pros: Great customer support, awesome equipment, great quality sound
Cons: Billing statement are a little difficult to read
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4.4

Getting started was easy

Getting started was very easy. The sales rep walked through the different phone types and features of the service I would need for my office. The install team was very patient walking me through the set-up. Very happy with quality and would recommend Fonality.

Getting started was very easy. The sales rep walked through the different phone types and features of the service I would need for my office. The install team was very patient walking me through the set-up. Very happy with quality and would recommend Fonality.

Pros: Easy setup
Cons: A bit pricey
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4.7

Sound quality could

The sound quality could be better but amazing customer service reps and features. Installation was a breeze.

The sound quality could be better but amazing customer service reps and features. Installation was a breeze.

Pros: None
Cons: sound quality
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3.7

Reliable service, great support

All of my experience with Fonality has been positive. My rep Brian Flood helps me find solutions for all of my users. I would recommend them to my clients.

All of my experience with Fonality has been positive. My rep Brian Flood helps me find solutions for all of my users. I would recommend them to my clients.

Pros: very reliable service, great support
Cons: somewhat slow provisioning time, but it was correct when it arrived
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4.4

Solid features

The Fonality system has proven to be great, it has solid features which has helped our company better serve our own customers. The customer service behind the product is fast and knowledgeably as well. We would highly recommend the system.

The Fonality system has proven to be great, it has solid features which has helped our company better serve our own customers. The customer service behind the product is fast and knowledgeably as well. We would highly recommend the system.

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4.7

Quality Products, Timely Delivery

Fonality is great, I would recommend it to anyone, especially business owners who are looking for reliable technology! It is the best service I have used to date and I don't know what I'd do without Fonality and my service provider. Keep up the great work! You guys rule!

Fonality is great, I would recommend it to anyone, especially business owners who are looking for reliable technology! It is the best service I have used to date and I don't know what I'd do without Fonality and my service provider. Keep up the great work! You guys rule!

Pros: great service, quality products, timely delivery,
Cons: none
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5.0
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Provider Overview

Founded in 2004, Plano, Texas-based Fonality is a pioneer in VoIP business communications. They offer small and medium sized businesses the same features normally associated with Fortune 500 companies. They offer cloud-based and hybrid-hosted solutions at a fraction of the cost of legacy PBX systems. They market to growing small and medium sized businesses, emphasizing how much time and money users will save compared to older, legacy systems.

They recently celebrated their contract with Airline Wifi provider GoGo Inc. by having a paper plane contest for all their employees.

Most Popular Plan – Fonality Hosted PBX:
Fonality offers several plans in their Hosted and Hybrid Hosted PBX. In a hosted solution, Fonality hosts the PBX within their own data center. This is the more popular of the two solutions, as the costs associated with installing, maintaining, and upgrading equipment are moot (due to the absence of on-site equipment). Fonality enterprise call solutions are geared towards small-to-medium businesses, not concerned with usage, and include unlimited calling to the US & Canada (check long distance rates). The monthly price for each extension is $29.99, with promotional deals that leased IP phones for users if desired, in exchange for contract agreements.

Both Plans offer these free features: Advanced Call Hunting, Auto Attendant, Call Recording, Call Rules, Call Transfer, Intercom, Desktop Integration, Dial-By-Name Directory, Paperless Fax, Enhanced Voice Mail, Find Me/Follow Me, Holiday/Custom Scheduling, Intercom, Music, Remote Access, Speed Dial, Virtual Extensions, Web Portal

Exclusive Options:
Fonality HUD: The flagship benefit to subscribing with Fonality. Fonality’s HUD (Heads Up Display) is an intuitive way to take the office with you, streamline business communications to one central location. As a Unified Communications solution, Fonality’s Heads Up Display stands alone in delivering a smart interface that can increase productivity and organization significantly – via unprecedented presence options and more. New updates are constantly being made, and with the interface finding a home on the web, users will always open up to the latest and greatest version of the client. HUD Mobile equips and empowers the mobile workforce with cloud-based VoIP communications and contact center capabilities in a single-view, secure, easy to utilize interface via Apple’s iOS or Android platform.

Fonality Screen Share: Fonality Screen Share is fully integrated with the Fonality phone system, as well as the HUD, and Fonality Web Client.  Users may launch Fonality Screen Share from the dashboard, and begin to share and interact on the go, recording audio if desired through integration with their Fonality phone system. Employee productivity and mobility are also improved through the new feature, allowing businesses to stay connected and able to collaborate at an advanced level.

Fonality Awards:
2011-12 INTERNET TELEPHONY Product of the Year
2011 UC Excellence Award
– 2011 TMC Labs Innovation Award

Scroll Down to read Fonality Reviews from real Users…

Available Services
Provider Info
Year Founded 2004
Headquarters Location Plano, TX
Service Location United States & Canada
Service Type Availability Business VoIP, Hosted PBX,
Popular Service Plan $29.99/mo
Money Back Guarantee 30 day
Services & Pricing
Monthly Cost of Cheapest Service $29.99/month
Amount of Lines Per Price Tier

5-10, 110-25, 26-50, 5-100, 101-249, 250-500, 510-1000, 100+   -   $29.99

Month to Month Option
Metered Plans N/A
Customizable Plans
Activation Fee Free
Setup Fee Free
Number Porting Fee Free
Mobile App
Own Softphone
Works with 3rd party Softphones
Fax Options
Fax Pricing
Toll Free Numbers
Local Numbers
BYOD Option
Available Features
Advanced Call Forwarding
Anonymous Call Rejection
Auto Attendant
Busy Lamp Field
Business SMS
Call Queuing
Call Me Now
Call Notifications
Call Parking
Call Recording
Call Return
Call Waiting
Caller ID
Conference Calls
Desktop Integration Client
Dial-by-name Directory
Do Not Disturb
E911
Find Me/Follow Me
Group Paging
Hunt Group
IVR
Mobile/Deskphone Sync
On-Hold Music
Privacy Options
Push To Talk
Selective Call Acceptance
Selective Call Rejection
Shared Call Appearance
Simultaneous Ring
Switchboard Software for Live Receptionist
Three-way Calling
Unlimited Extensions
Video Conferencing
Virtual Extensions
Voicemail Transcriptions
Integrations
Outlook
NetSuite
SalesForce
SugarCRM
Box
Dropbox
Google Drive
Support
Hours
Telephone Support
Email Support
Instant Chat
24_7 Call-in Support
FAQs Section
Video Tutorials
E-Guides
Online Ticket Submissions
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