Read Our Business VoIP Reviews From Real Consumers

The search for the right VoIP provider can be an intimidating, and at times, disorienting process. Our business VoIP reviews section demystifies the effort in shopping for a provider, with detailed points of comparison and more. The 5-star rating scale featured for each provider takes into account reliability, call quality, pricing, phone system features, customer service, ease of use and overall reputation.

 

Whether you're shopping for your small business or enterprise needs, our trustworthy business VoIP reviews will steer you in the right direction.

 

Company Plan Features Monthly Price Setup Costs Money Back Guarantee Consumer Reviews More Details Compare (Up to 3)
Nextiva
Amazing Service Guarantee
Includes 45+ Premium Features
Works with Most IP Phones
Unlimited Calling & Faxing
$19.95 Free 30 Days
4.8 / 5
4.816325
RingCentral
Cloud Powered Business Phone System
Unlimited Calls/Fax/SMS/Conferencing
Trusted by 300K+ Customers
Free Setup - 30 Day Free Trial!
$19.99 Free 30-Days
4.2 / 5
4.15909
Vonage Business Solutions
Reliable & Affordable VoIP Specialists
Dozens of Business Boosting Features
No Contracts or Installation Fees
Unlimited Calling & Faxing
$19.99 Free Cancel Anytime - No Fees
4.0 / 5
3.97143
8x8 Inc.
#1 Market Leader Award
Special Pricing for New Customers
Unlimited Calls (US/Canada)
Includes Softphone & Mobile App
$19.99 Free 30 Days
4.2 / 5
4.231295
Jive Communications
Fully Customizable Hosted VoIP
100% USA Based Support
Unlimited Calling + Free Features
Easy Setup - No Contracts
$19.95 Free Cancel Anytime, Fees May Apply
4.7 / 5
4.686815
Voxox
Startup Bundle Includes Phones
Free Polycom IP 335 Phone
Up to 5 Free Phone Numbers
Unlimited Calling & Faxing
$24.99 Free 30-Days
4.7 / 5
4.714285
Chris

Vonage Business Solutions - Can't say enough...

Can't say enough about Vonage support , service , and management tools. If you don't consider them the best provider out there you obviously haven't used the service

Pros:everything about this company is great - terrific product , support , and management tools
Cons:NONE
Quality
5
Installation
5
Support
5
Reliability
5
Features
5
Price
5
Overall Score:5.0 Out of 5
Michael

8x8 Inc. - The features of this...

The features of this service is very good. The rep also knew her stuff. I'm looking forward to years of reliable VoIP service. And my phone looks totally cool. In fact, if my phone was a person, I would totally want to go out with it. It's THAT good looking. The rep was pretty good too. She had a unique musical candy fruit-like name. Her name sounded something like "Tangerine" or "Tambourine" or "Tangy". Something like that. It was cute and I like tangy fruits and candy...especially those sour powder candy. She made it easy for me to make my purchase. I was also pleased that the agent was from the US. I want us to continue to have jobs in the US for our country's sake and for our economy. Looks like 8x8 has everything I need for a VoIP solution.

Quality
4
Installation
4
Support
4
Reliability
4
Features
5
Price
4
Overall Score:4.3 Out of 5
Blanche

8x8 Inc. - Our first experience with...

Our first experience with a VOIP service and so far everything has been great. We did a lot of research before deciding to go with 8x8 and have no regrets. Their prices are competitive. We have 11 lines and use the Polycom phones. We have had no problems with slow internet or dropped calls. Sales staff and support staff have been very helpful. Setup was a breeze and online management is user-friendly. Also appreciate all the online documentation and user guides.

Pros:Painless installation; excellent support in setting up and helping afterwards; have had no problems with reliability.
Cons:None.
Quality
5
Installation
5
Support
5
Reliability
5
Features
5
Price
5
Overall Score:5.0 Out of 5
Jonathon

Jive Communications - Very affordable service...

I have been using Jive for over 2 years now. They have been very reliable. I can count on one hand the number of times I have had problems the last two years.

Every time I have needed support, they have always been courteous and knowledgeable. On the downside, they were always quick to blame my equipment if there was an issue. (It wasn't, which is why I was calling support or opening a ticket.)

They have been adding features but not as fast as some of their competitors (which I use more extensively now). They do not have full faxing services (virtual faxing or a gateway), or voicemail transcription. Things that are nice for remote workers that I don't want on our PBX. They did add incoming caller id recently, which is nice.

Overall, I am happy and will continue to use them. But their competition is slowly edging them out in the feature department.

Pros:Very affordable, adding new services all the time
Cons:No Faxing Service, No voicemail to email Service
Quality
5
Installation
5
Support
4
Reliability
5
Features
3
Price
5
Overall Score:4.6 Out of 5
Thomas

8x8 Inc. - Great Support...

Switched to 8x8 after being for many years with Cox. What I like the most is the support, which is available over phone, chat and e-mail. Before we had to submit ticket and wait days for a response. Now everything is a click or a call away, and all the reps are based in the US. Still getting to know the features.

Pros:Great Support!
Quality
5
Installation
5
Support
5
Reliability
5
Features
4
Price
4
Overall Score:4.7 Out of 5
Fred

RingCentral - Excellent sound quality...

Been a customer for more than 4 years. This is the most reliable phone service provider we've ever used. Quality is top notch, but customer support is incredible.

Pros:Excellent sound quality and reliability
Cons:None
Quality
5
Installation
5
Support
5
Reliability
5
Features
5
Price
5
Overall Score:5.0 Out of 5
Marc

1-VoIP - This service is worth the...

I find this service to be worth the cost. One VERY good feature is the ability to use a Voip app on my Android phone using the same service, I use this overseas on every trip (using WiFi on my phone in conjunction with the app. One can always pick up free WiFi in small shops.
Also like stacking overseas numbers on my line for my family who travels overseas. This reduces the cost of communication to less than $7.50 a month.
As stated I travel frequently to far off locations, so I very much like bringing my spare router with me to these locations (for extended trips)and use it for US communications using the hotel phone reducing my communications bill to a minimum.

Pros:Ability to stack numbers, Ability to use Voip App on my cell phone
Cons:Reliability and jitter is a concern
Quality
4
Installation
5
Support
5
Reliability
3
Features
4
Price
5
Overall Score:4.4 Out of 5
Tom

Voxox - What a customer service!

I recently switched to Voxox after Google Voice announced the termination of their XMMS service. I use it with an OBI110 with no issues on the Voxox side so far. I had one issue with my router configuration after switching from GV. I contacted Voxox about the issue and I got a prompt reply after business hours! It turns out that SIP and NAT don't always play nice together. They pointed me in the right direction and I could quickly fix the problem. What a customer service!

Pros:Very competitively priced. Fantastic customer service.
Cons:N/A
Quality
5
Installation
5
Support
5
Reliability
5
Features
5
Price
5
Overall Score:5.0 Out of 5
Tami

RingCentral - Did not work out...

Was excited to receive set up package and phones, but from straight out of the box, we had hardware and software issues. Support was no help and after 4 days of hours and hours on phone with support we requested to return products. Sent all the hardware back and then to add insult to injury they continued billing us for months. Finally had to go to BBB to get resolved. Nightmare from beginning to end. Never followed through with what they promised.

Pros:Offered great features and pricing
Cons:Nothing worked out of the box, no support, took years to fix billing
Quality
1
Installation
1
Support
1
Reliability
1
Features
1
Price
1
Overall Score:0.9 Out of 5
Denny

1-VoIP - Great for moving around

I was told about your service from a friend and it has been great. I love the way I can go away and no one can tell because I take the phone and use it in the remote location.

Pros:Great for moving around to different houses
Cons:None
Quality
5
Installation
5
Support
5
Reliability
5
Features
5
Price
4
Overall Score:4.9 Out of 5

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