The search for the right VoIP provider can be an intimidating, and at times, disorienting process. Our business VoIP reviews section demystifies the effort in shopping for a provider, with detailed points of comparison and more. The 5-star rating scale featured for each provider takes into account reliability, call quality, pricing, phone system features, customer service, ease of use and overall reputation.

 

Whether you're shopping for your small business or enterprise needs, our trustworthy business VoIP reviews will steer you in the right direction.

 

Company Plan Features Monthly Price Setup Costs Money Back Guarantee Consumer Reviews More Details Compare (Up to 3)
Amazing Service Guarantee
Includes 45+ Premium Features
Works with Most IP Phones
Unlimited Calling & Faxing
$19.95 Free 30 Days
4.5
36 Reviews
Let's Go
Cloud Powered Business Phone System
Same Day Activation - 30 Day Free Trial
Unlimited Calls/Fax/SMS/Conferencing
Trusted by 300K+ Customers
$19.99 Free 30-Days
4.3
63 Reviews
Let's Go
MiCloud: 3 Months Free + Free Setup
Trusted by 60 Million Users Worldwide
Award-winning Reliability & Redundancy
Unlimited Calling/Faxing/Conferencing
$19.99 Free Cancel Anytime, Fees Apply
4.4
7 Reviews
Let's Go
Award-winning Business VoIP Experts
40+ Business Boosting Features
Unlimited Calling & Faxing
No Contracts + Expert Install
$19.99 Free Cancel Anytime - No Fees
4.0
38 Reviews
Let's Go
Recognized Leader by Gartner & Forbes
Unlimited Calls to US/Canada & Europe
Real-time Call Analytics Tools
Toll Free Numbers & Minutes
$19.99 Free 30 Days
4.3
36 Reviews
Let's Go
Enterprise Features, SMB Pricing
No Hardware & Quick Implementation
100% US-Based Expert Support
Enterprise Class Reliability & Compliance
$20.00 Free Cancel Anytime, Fees May Apply
4.4
2 Reviews
Let's Go
Fully Customizable Hosted VoIP
100% USA Based Support
Unlimited Calling + Free Features
Easy Setup - No Contracts
$19.95 Free Cancel Anytime, Fees May Apply
4.5
40 Reviews
Let's Go
Quality Cloud Based Solutions
Unlimited Plans - No Setup Fees
Easy to Manage - Friendly Interface
Reliable - Redundant Technology
$19.97 Free
4.4
6 Reviews
Let's Go
Enterprise Options + Easy Integration
Free Calls to 1 Chosen Country
Remote Office & Mobile Client
Instant Phone Numbers in 50 Countries
$19.95 Free 30-Days
4.4
5 Reviews
Let's Go
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RingCentral - Overall decent phone service...

Overall decent phone service at a fair price.

Lots of fun features to play with.

Overall decent phone service at a fair price.

Lots of fun features to play with.

Quality
Installation
Support
Reliability
Features
Price
Overall
4.4

Mitel - Very easy to setup and scale...

When I was first searching for a voip phone system, it was difficult to sort through all of the clutter to find just what I needed. Mitel however explained exactly what they provided in a clear and concise fashion, and I have been satisfied with them ever since. It is very easy to set up, and easy also to scale up from as small as two people to two hundred people.

When I was first searching for a voip phone system, it was difficult to sort through all of the clutter to find just what I needed. Mitel however explained exactly what they provided in a clear and concise fashion, and I have been satisfied with them ever since. It is very easy to set up, and easy also to scale up from as small as two people to two hundred people.

Quality
Installation
Support
Reliability
Features
Price
Overall
4.9

Vonage Business Solutions - Offers many more features...

Offers many more features w/o the nickel/dime charges per feature we used to get from our previous phone provider.

Offers many more features w/o the nickel/dime charges per feature we used to get from our previous phone provider.

Cons: Receiving Faxes not easy
Quality
Installation
Support
Reliability
Features
Price
Overall
5.0

Jive Communications - Overall, I have had a great experience...

Overall, I have had a great experience with Jive. Their customer service is excellent. They always answer my questions quickly and thoroughly. The options for different dial plans is also great. We were able to create a dial plan that fit our office's needs perfectly.

Overall, I have had a great experience with Jive. Their customer service is excellent. They always answer my questions quickly and thoroughly. The options for different dial plans is also great. We were able to create a dial plan that fit our office's needs perfectly.

Pros: Customer Service, ease of use, and options offered
Quality
Installation
Support
Reliability
Features
Price
Overall
4.6

Jive Communications - I have been using Jive for...

I have been using Jive for about a month, everything has been great. Anytime I have had questions there support team was able to resolve the issue and supply documentation to review.

I have been using Jive for about a month, everything has been great. Anytime I have had questions there support team was able to resolve the issue and supply documentation to review.

Pros: Great Support team, easy to make changes, great visual,
Cons: Reports can not be filters to set groups
Quality
Installation
Support
Reliability
Features
Price
Overall
4.9

Jive Communications - Jive is a great office communications...

Jive is a great office communications platform. It's flexible and has a ton of calling features that makes the office day run smooth. From ease of transferring calls, to the office directory, to the call filtering services, Jive has it all...and cost-effectively. Customer service is only a call or an email away for any question and courteous as can be.

Jive is a great office communications platform. It's flexible and has a ton of calling features that makes the office day run smooth. From ease of transferring calls, to the office directory, to the call filtering services, Jive has it all...and cost-effectively. Customer service is only a call or an email away for any question and courteous as can be.

Quality
Installation
Support
Reliability
Features
Price
Overall
5.0

Jive Communications - Switched over to Jive after...

Our company switched over to Jive VOIP phones after speaking with sales reps from several Hosted VOIP providers (8x8 and Mitel were the runners up). I choose Jive because of the awesome feature set (all included), no contract and great customer service.

Some of the features that Jive includes for free are upcharges with other companies (Presence Monitoring, mobile soft phone app, chrome browser plug in with click to dial, virtual fax, unlimited conference bridges… etc). It is really nice to be able to have all these if you need or want to use them. I also really like the user interface and dial plan editor which is super easy to use and makes customization almost unlimited. About the only feature you would have to pay more for is space for call recording on Amazon if you want to record calls.

We had a few great demos with the setup folks and they were all very knowledgeable and very willing to help. It is really impressive to me how good the customer service with Jive is. Everyone I have ever spoken to there is so helpful and friendly.

Jive gave me 2 polycom phones on a free trial which was great. We ended up going with the VVX400 phones. During the trial we were able to determine we had an internet issue with Comcast (Maybe Jive can give them a customer service lesson!) and were able to get that resolved before going live which made the turnover much better. I highly recommend a trial period.

Our number port was quicker than expected and we have had great call quality since we switched. We have 50mbps down and 10mbps up Comcast business internet connection and 10 phones. We did have some issues with the presence monitoring that Jive’s awesome tech support ironed out with some setting changes on our SonicWall firewall (increase UDP time out to 300 for any IT folk).

I knew I wanted Hosted VOIP to get rid of the maintenance and upgrades associated with having our own PBX… But, I was worried to make the switch after having most local phone folks try to talk me out of it and hearing many call quality horror stories. But, through the whole process Jive was very helpful and they make it possible for you to switch without worry by doing a free trial. I am very happy with my choice!

Our company switched over to Jive VOIP phones after speaking with sales reps from several Hosted VOIP providers (8x8 and Mitel were the runners up). I choose Jive because of the awesome feature set (all included), no contract and great customer service.

Some of the features that Jive includes for free are upcharges with other companies (Presence Monitoring, mobile soft phone app, chrome browser plug in with click to dial, virtual fax, unlimited conference bridges… etc). It is really nice to be able to have all these if you need or want to use them. I also really like the user interface and dial plan editor which is super easy to use and makes customization almost unlimited. About the only feature you would have to pay more for is space for call recording on Amazon if you want to record calls.

We had a few great demos with the setup folks and they were all very knowledgeable and very willing to help. It is really impressive to me how good the customer service with Jive is. Everyone I have ever spoken to there is so helpful and friendly.

Jive gave me 2 polycom phones on a free trial which was great. We ended up going with the VVX400 phones. During the trial we were able to determine we had an internet issue with Comcast (Maybe Jive can give them a customer service lesson!) and were able to get that resolved before going live which made the turnover much better. I highly recommend a trial period.

Our number port was quicker than expected and we have had great call quality since we switched. We have 50mbps down and 10mbps up Comcast business internet connection and 10 phones. We did have some issues with the presence monitoring that Jive’s awesome tech support ironed out with some setting changes on our SonicWall firewall (increase UDP time out to 300 for any IT folk).

I knew I wanted Hosted VOIP to get rid of the maintenance and upgrades associated with having our own PBX… But, I was worried to make the switch after having most local phone folks try to talk me out of it and hearing many call quality horror stories. But, through the whole process Jive was very helpful and they make it possible for you to switch without worry by doing a free trial. I am very happy with my choice!

Pros: Customer Service
Quality
Installation
Support
Reliability
Features
Price
Overall
5.0

Vonage Business Solutions - I was using Voipo, trying to use...

I was using Voipo, trying to use it anyway. I decided something that works is better than something that's cheap so I called Vonage. They sent me out a Grandstream GXP1405 right away. They took a long time to port my lines (ten days for my phone, six weeks for my fax). But they started billing me right away.

Since 1/25/2015, I haven't been able to get the phone to work. It still doesn't. After some twenty hours with their tech support and my tech support, Vonage finally decided the phone itself might be the problem.
I got the fax to work today but it still doesn't forward to my e-mail.

If you're not getting enough frustration in your life, give them a try.

I was using Voipo, trying to use it anyway. I decided something that works is better than something that's cheap so I called Vonage. They sent me out a Grandstream GXP1405 right away. They took a long time to port my lines (ten days for my phone, six weeks for my fax). But they started billing me right away.

Since 1/25/2015, I haven't been able to get the phone to work. It still doesn't. After some twenty hours with their tech support and my tech support, Vonage finally decided the phone itself might be the problem.
I got the fax to work today but it still doesn't forward to my e-mail.

If you're not getting enough frustration in your life, give them a try.

Pros: They bill efficiently.
Cons: It doesn't work.
Quality
Installation
Support
Reliability
Features
Price
Overall
1.0

RingCentral - We've continually enjoyed excellent...

We've continually enjoyed excellent service and price from Ring Central for many years. Would always recommend them highly...at every opportunity.

We've continually enjoyed excellent service and price from Ring Central for many years. Would always recommend them highly...at every opportunity.

Quality
Installation
Support
Reliability
Features
Price
Overall
5.0

Mitel - Customer support agent was very...

Customer support agent was very professional, polite, patient and has overall very good knowledge of the system they sold us. He was able to provide answers to all the questions that I had. Great work.

Customer support agent was very professional, polite, patient and has overall very good knowledge of the system they sold us. He was able to provide answers to all the questions that I had. Great work.

Quality
Installation
Support
Reliability
Features
Price
Overall
4.6