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4.1

8×8 Inc.

San Jose, CA
USA, Canada, UK
  • 1987 Year Founded
  • 75% Recommend
  • 40 User Reviews
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4.1
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Customer Reviews

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In denial of their systems

In denial of their systems being down. My line drops after 50 minutes being on the phone. Also their own Tech support line was down for four days and they completely denied it! instead of admitting it and apologizing for it. Decided to drop them.

In denial of their systems being down. My line drops after 50 minutes being on the phone. Also their own Tech support line was down for four days and they completely denied it! instead of admitting it and apologizing for it. Decided to drop them.

Quality
Installation
Support
Reliability
Features
Price
Overall
1.7

We switched from a local…

We switched from a local VOIP provider to 8x8 and have been very pleased with the service. Prices are good and the service has been pretty solid.Very responsive on both the support and sales sides of the equation

We switched from a local VOIP provider to 8x8 and have been very pleased with the service. Prices are good and the service has been pretty solid.Very responsive on both the support and sales sides of the equation

Pros: very responsive and he company is tight with Polycom (great phones)
Cons: I miss the hoteling feature of our previous VOIP provider
Quality
Installation
Support
Reliability
Features
Price
Overall
4.5

Great for Big Businesses, Horrible for…

Great for Big Businesses, Horrible for the RestHere goes my review of 8x8:At first glance they appear to be a great business that serves small, medium and enterprise level customers. They have a decent website, lots of information about how great their products are, however once you become a customer everything changes. Calls were dropping all the time and it’s nearly impossible to get resolved. Ignore their price points and look elsewhere. I think what is happening is they do service very large customers who pay so much money that they get all the customer service and hand holding and then the rest of the small businesses get left out in the cold.We were drawn to their offering of integrations with our other programs and apps to create one seamless cloud based communications system. But it didn't work out for us and we cannot recommend their services to anyone.Customer Service:The worst part isn't their issues with our phone system it was the customer service. They continue to blame our equipment, ISP, and ignorance for their problems. Their customer service agents are like evil ninjas trained in pissing people off and avoiding resolving any of your issues. I have spent over 4 hours on and off with them trying to resolve our businesses problems without success. We finally moved elsewhere.When we tried to cancel it was another headache with extra fees, charges, threats, and more headaches. Over 70 minutes on the phone to cancel the contract and it cost us a lot to do it but it was worth it.For a company whose consumer base is mostly businesses, you would expect a much better customer service. My only request, if you are reading this and you are disgruntled with them, please leave your feedback on all the sites including BBB. This is the only way to either get them to change their business practices and help others out.Some Positives:In everything, there is usually positives and negatives and I don't want to just publish reviews that are negative so there are a few things I can say about them. Their website was very helpful in helping us choose the right products for our business and I loved the white papers they have written in the industry that really helped me to connect everything. When you look at it from a business standpoint, they have the website, marketing, content and initial sales pitch going very well for them. They just need to resolve their execution, especially for the little guys.In the end, do not get lost in all the mess. Read reviews, compare products and prices with competitors and make your own informed decision. Avoid getting locked into a contract, because it will end up costing you even when it's their fault. Also, get everything in writing as sales reps and customer service agents will say and do anything to protect their jobs and their company. Find a company with great customer service and mediocre everything else, you will be happier in the end.

Great for Big Businesses, Horrible for the RestHere goes my review of 8x8:At first glance they appear to be a great business that serves small, medium and enterprise level customers. They have a decent website, lots of information about how great their products are, however once you become a customer everything changes. Calls were dropping all the time and it’s nearly impossible to get resolved. Ignore their price points and look elsewhere. I think what is happening is they do service very large customers who pay so much money that they get all the customer service and hand holding and then the rest of the small businesses get left out in the cold.We were drawn to their offering of integrations with our other programs and apps to create one seamless cloud based communications system. But it didn't work out for us and we cannot recommend their services to anyone.Customer Service:The worst part isn't their issues with our phone system it was the customer service. They continue to blame our equipment, ISP, and ignorance for their problems. Their customer service agents are like evil ninjas trained in pissing people off and avoiding resolving any of your issues. I have spent over 4 hours on and off with them trying to resolve our businesses problems without success. We finally moved elsewhere.When we tried to cancel it was another headache with extra fees, charges, threats, and more headaches. Over 70 minutes on the phone to cancel the contract and it cost us a lot to do it but it was worth it.For a company whose consumer base is mostly businesses, you would expect a much better customer service. My only request, if you are reading this and you are disgruntled with them, please leave your feedback on all the sites including BBB. This is the only way to either get them to change their business practices and help others out.Some Positives:In everything, there is usually positives and negatives and I don't want to just publish reviews that are negative so there are a few things I can say about them. Their website was very helpful in helping us choose the right products for our business and I loved the white papers they have written in the industry that really helped me to connect everything. When you look at it from a business standpoint, they have the website, marketing, content and initial sales pitch going very well for them. They just need to resolve their execution, especially for the little guys.In the end, do not get lost in all the mess. Read reviews, compare products and prices with competitors and make your own informed decision. Avoid getting locked into a contract, because it will end up costing you even when it's their fault. Also, get everything in writing as sales reps and customer service agents will say and do anything to protect their jobs and their company. Find a company with great customer service and mediocre everything else, you will be happier in the end.

Pros: Price
Cons: Support & Reliability
Quality
Installation
Support
Reliability
Features
Price
Overall
2.0

Watch out for cost…

Watch out for cost, this is VERY expensive, everything has an add-on cost. We are paying over $56 dollars per month, per line!My biggest complaint is the billing system, time and time again they have not been able to provide phone statements, I would contact support and they say they are aware of the problem and it takes weeks to correct. This issue has happened more than twice.We have used 8x8 for more than four years and while the calls are not dropped, I have had terrible luck with employees learning to use the features on this system, they are not dumb people, it is not easy.

Watch out for cost, this is VERY expensive, everything has an add-on cost. We are paying over $56 dollars per month, per line!My biggest complaint is the billing system, time and time again they have not been able to provide phone statements, I would contact support and they say they are aware of the problem and it takes weeks to correct. This issue has happened more than twice.We have used 8x8 for more than four years and while the calls are not dropped, I have had terrible luck with employees learning to use the features on this system, they are not dumb people, it is not easy.

Pros: None
Cons: Horrible billing support
Quality
Installation
Support
Reliability
Features
Price
Overall
2.5

After being with 2 other…

After being with 2 other VoIP carriers, 8x8 has restored my confidence in cutting landlines. Previous providers boasted more features at a better price, but 8x8 came to the rescue when our previous company suddenly went out of business. Extremely knowledge customer service, helped us simply the overwhelming installation process.

After being with 2 other VoIP carriers, 8x8 has restored my confidence in cutting landlines. Previous providers boasted more features at a better price, but 8x8 came to the rescue when our previous company suddenly went out of business. Extremely knowledge customer service, helped us simply the overwhelming installation process.

Quality
Installation
Support
Reliability
Features
Price
Overall
4.2

Calls drop all the time…

We have been using 8x8 for over 7 years and it worked fine until May 2014 when they had an "update". From then on, it has been a nightmare: conversations were being cut off, garbled.. not professional with our clients. We called customer service many times, and they told us our phones were too old so we had to buy new ones. We were hesitant and gave in. When we received our new phones, problems didn't stop. When we called customer service again, they said it was because of problems with our modem settings. We're all in different states, so it wasn't possible to all be having the same issues. Every time we called we were giving a different excuse as to why it wasn't working, and it was always our fault. Their last excuse is that their system isn't compatible with combos modems/routers... which is what is provided by internet companies now. If you're a VOIP company and you can't be working with current internet equipment, then you'll get many complaints. I actually came on this website to read reviews about other companies and thought I'd leave feedback about our experience to help people hesitating!

We have been using 8x8 for over 7 years and it worked fine until May 2014 when they had an "update". From then on, it has been a nightmare: conversations were being cut off, garbled.. not professional with our clients. We called customer service many times, and they told us our phones were too old so we had to buy new ones. We were hesitant and gave in. When we received our new phones, problems didn't stop. When we called customer service again, they said it was because of problems with our modem settings. We're all in different states, so it wasn't possible to all be having the same issues. Every time we called we were giving a different excuse as to why it wasn't working, and it was always our fault. Their last excuse is that their system isn't compatible with combos modems/routers... which is what is provided by internet companies now. If you're a VOIP company and you can't be working with current internet equipment, then you'll get many complaints. I actually came on this website to read reviews about other companies and thought I'd leave feedback about our experience to help people hesitating!

Pros: Easy install
Cons: Calls drop all the time
Quality
Installation
Support
Reliability
Features
Price
Overall
3.0

Very prompt on getting back to us when…

Shawna M. is an excellent account rep. She is very prompt on getting back to us when we need account support. Because of her I can recommend 8x8.

Shawna M. is an excellent account rep. She is very prompt on getting back to us when we need account support. Because of her I can recommend 8x8.

Pros: Great Account Rep
Cons: None
Quality
Installation
Support
Reliability
Features
Price
Overall
4.9

Reliable and secure service, clunky video conferencing…

8x8 has provided great, reliable and secure service to my business for years. They have almost all of the features I want for my business, and a truly helpful tech support team to help me deploy those features. I feel confident with my business telecommunications needs in 8x8's hands.

8x8 has provided great, reliable and secure service to my business for years. They have almost all of the features I want for my business, and a truly helpful tech support team to help me deploy those features. I feel confident with my business telecommunications needs in 8x8's hands.

Pros: outstanding customer support, 100% uptime, ease of use
Cons: videoconference feature is clunky
Quality
Installation
Support
Reliability
Features
Price
Overall
4.0

When it works, it’s good…

It is scary to change phone providers/systems, but the 8x8 sales rep made me feel comfortable with the process. We initially had problems with voice quality. This was blamed on the Comcast Modem/router not working with the 8x8 required pre-programmed router. It was recommended that I get my own modem and have Comcast "bridge the modem". After multiple calls and reprogramming of the router, this worked OK for awhile, then it didn't, so we tweaked the router some more. never wanted to be an IT guy, and it is very stressful to have to learn while your customer calls are being dropped. hings were OK for a few months again, and then Comcast calls to say that I am responsible for a NTP breach; a server on my network is attacking another network! I Googled the problem and called 8x8. After being on hold for quite awhile somebody was able to help. For the last month we have had to reboot our router almost every day. Today I rebooted 5 times before calling 8x8. I was on the phone for over an hour before I was emailed the User's Guide and instructions on how to fix it myself. I called Comcast to get my static IP, which they could not provide, because I have my own modem; an 8x8 requirement. Vicious circle. Today I received excellent service from Justin. We used Join Me to have him reprogram the router after a complete reset. I hope it works!

It is scary to change phone providers/systems, but the 8x8 sales rep made me feel comfortable with the process. We initially had problems with voice quality. This was blamed on the Comcast Modem/router not working with the 8x8 required pre-programmed router. It was recommended that I get my own modem and have Comcast "bridge the modem". After multiple calls and reprogramming of the router, this worked OK for awhile, then it didn't, so we tweaked the router some more. never wanted to be an IT guy, and it is very stressful to have to learn while your customer calls are being dropped. hings were OK for a few months again, and then Comcast calls to say that I am responsible for a NTP breach; a server on my network is attacking another network! I Googled the problem and called 8x8. After being on hold for quite awhile somebody was able to help. For the last month we have had to reboot our router almost every day. Today I rebooted 5 times before calling 8x8. I was on the phone for over an hour before I was emailed the User's Guide and instructions on how to fix it myself. I called Comcast to get my static IP, which they could not provide, because I have my own modem; an 8x8 requirement. Vicious circle. Today I received excellent service from Justin. We used Join Me to have him reprogram the router after a complete reset. I hope it works!

Pros: When it works, it's good. The cellphone app is a savior.
Cons: lack of compatability with Comcast
Quality
Installation
Support
Reliability
Features
Price
Overall
3.2

The monthly phone bill from my previous…

The monthly phone bill from my previous provider ran around $140.00 a month with no long distance. 8x8 saves me over $50 a month. Easy to set up as well. We regularly call Europe and Canada and have had no trouble with those calls, and rates are low too.

The monthly phone bill from my previous provider ran around $140.00 a month with no long distance. 8x8 saves me over $50 a month. Easy to set up as well. We regularly call Europe and Canada and have had no trouble with those calls, and rates are low too.

Quality
Installation
Support
Reliability
Features
Price
Overall
5.0
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Provider Overview

8×8, Inc., (Nasdaq: EGHT), offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well as largely distributed enterprises. Featured is their 8×8 Virtual Office small business phone solution, hosted by a PBX (Private Branch Exchange). Business services of 8×8 integrate advanced phone services, web conferencing, powerful online productivity tools, flexible service plans, and easy setup and use. All their technology is homegrown, cutting costs and improving overall services.

8×8, Inc. backs their products through a live technical support system, onsite assistance, and over 25 years in the industry. In 2010, Deloitte’s Technology Fast 500 ranked them as one of the fastest growing companies in North America. Infonetics Research has also named them one of the top five hosted VoIP providers for the fourth consecutive year.

Most Popular Plan:

8×8 Virtual Office – Unlimited Extension
The most popular plan from 8×8 is their Virtual Office – Unlimited Extension. Unlimited Extension provides for unlimited calling to the US, Canada, Puerto Rico, Guam, US Virgin Islands, France, Ireland, Italy, Spain, and the UK. Find a better rate? 8×8 will match any competitor quote, and also offer volume discounts for multiple users. 

Unlimited Extension Plan comes with the following features:
– Hosted PBX
– Auto Attendant
– Extension Dialing
– On-Hold Music
– Ring Groups
– Directory Assistance Listing
– Online Billing
– Online Admin Portal
– Local Number Porting (LNP)

Included with each extension:
– Unlimited calling
– Direct Phone Number
– Personalized Voicemail
– Voicemail to Email
– Conference Bridge
– Caller ID, Call Waiting
– Caller ID Block
– Call Transfers
– Call Park
– 3-Way Calling
– Online Dashboard
– Advanced Call Forwarding
– Group Intercom Paging,
– Do Not Disturb (DND)
– Stutter Tone Notification
– Local Time Display
– Phone-Based Management
– iOS & Android App Integration
– Click2Call

CRM/Contact Integration:
– Salesforce
– ACT!
– Netsuite
– SugarCRM
– eAgent
– Outlook

Faxing Options:
– 
Unlimited Fax
– Metered Fax

Inbound Numbers:
– 
Virtual Numbers,
– International Virtual Numbers
– Toll-Free Virtual Numbers

Exclusive Options:
8×8 Virtual Office Mobile: Available for the iOS and Android, 8×8 Virtual Office Mobile is a mobile PBX software platform. The most recent build in Virtual Office Mobile 4.0 is optimized for Wi-Fi, 3G, 4G, and LTE. It leverages some of the most advanced audio codecs to offer better compression algorithms, making use seamless despite less desirable connections. By connecting to a user’s extension, the platform allows calls to be recorded on the fly, voicemail to be checked, and most recently, video chats through a camera equipped device. Through the offering, users may also monitor the status of co-workers, virtually or otherwise, while managing incoming faxes, parked calls voicemails, and much more.

8×8 Awards:
8×8 Ranked #1 on Infonetics’ 2015 Cloud Unified Communications Scorecard​
8×8 CIO Impact Awards for Unified Communications & Collaboration
8×8 Virtual Contact Center Wins Ventana Research 2014 Business Technology Leadership Award​
– 8×8 Named a Leader in the Magic Quadrant for Unified Communications as a Service ’12-’14

Available Services
Provider Info
Year Founded 1987
Headquarters Location San Jose, CA
Service Location USA, Canada, UK
Service Type Availability Business Phone Service, Hosted PBX, Call Center, Unified Communications
Popular Service Plan Virtual Office Unlimited
Money Back Guarantee 30-Days
Services & Pricing
Monthly Cost of Cheapest Service $19.99
Amount of Lines Per Price Tier

Varies, See site for more details

Month to Month Option
Metered Plans Available
Customizable Plans
Activation Fee Free
Setup Fee Free
Number Porting Fee Free
Mobile App
Own Softphone
Works with 3rd party Softphones
Fax Options
Fax Pricing

Paperless Fax Only - $20/mo for bundle

Toll Free Numbers
Local Numbers
BYOD Option
Available Features
Advanced Call Forwarding
Anonymous Call Rejection
Auto Attendant
Busy Lamp Field
Business SMS
Call Queuing
Call Me Now
Call Notifications
Call Parking
Call Recording
Call Return
Call Waiting
Caller ID
Conference Calls
Desktop Integration Client
Dial-by-name Directory
Do Not Disturb
E911
Find Me/Follow Me
Group Paging
Hunt Group
IVR
Mobile/Deskphone Sync
On-Hold Music
Privacy Options
Push To Talk
Selective Call Acceptance
Selective Call Rejection
Shared Call Appearance
Simultaneous Ring
Switchboard Software for Live Receptionist
Three-way Calling
Unlimited Extensions
Video Conferencing
Virtual Extensions
Voicemail Transcriptions
Integrations
Outlook
NetSuite
SalesForce
SugarCRM
Box
Dropbox
Google Drive
Support
Hours
Telephone Support
Email Support
Instant Chat
24_7 Call-in Support
FAQs Section
Video Tutorials
E-Guides
Online Ticket Submissions
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