XO Communications New Offerings RoundupByMichael Ventimiglia|September 04, 2013
XO Communications has had a very busy week, even despite coming off a holiday weekend. Since the start of the week, the nationwide provider of advanced IP communications, networking, and cloud computing services has introduced two big new changes to their roster of services. As such, the provider looks to entice users even more by expanding its service offerings to include an integrated cloud based solution, which combines Hosted PBX and Contact Center on Demand, and undercutting the pricing of one of their existing services, Enterprise SIP.
First off is XO’s newest solution. Introduced last week, this integrated, cloud-based service works to fit users with both telephony and contact center features, which are hosted in the provider’s own cloud. As a result, users will experience easier management, lower total cost of ownership, and much greater continuity. The provider’s new solution combines the expansive portfolio of both Hosted PBX—which includes voice and network services, IP Desktop phones, and direct access enterprise voice calling—and Contact Center on Demand—which provides virtual infrastructure to supplement call center agents with inbound call routing, administrative reporting, and queue management. As such, businesses will be better able to utilize their staff and resources. Now, both employees and contact center employees can work seamlessly with one another regardless of whether or not they’re located on the same physical premises.
Jake Heinz, XO’s Vice President of Marketing, states, “In today's complex and ever changing global business arena, companies no longer must own their telephony and call center IT environment, nor do they have to self-manage it.” Furthermore, "Instead, IT organizations can offload some or all of the responsibilities to a trusted partner, like XO Communications, and benefit from reduced operational and capital costs and improved efficiencies." This is exactly what the provider’s newest solution looks to offer businesses.
Aside from unleashing a new service, XO Communications also unveiled new pricing for their Enterprise SIP (Session Initiation Protocol) service. Currently, the Enterprise SIP service is the provider’s most popular SIP trunking mode for multi-location organizations. With new and simplified pricing, it looks as though the provider will try to entice even more businesses.
As is, SIP trunking service makes managing voice services much easier and more cost efficient. “It's designed to allow organizations to allocate the power of a central IP-PBX in one or several locations, and deliver VoIP services to branch locations using an existing private network or the XO MPLS IP-VPN service,” states the provider. In doing this, businesses are able to eliminate multiple phone systems and local voice trunks at every one of their locations. Furthermore, the Enterprise SIP service also includes a plethora of features—i.e. free local service with no additional business lines or PRIs necessary, E911 with no additional lines necessary, up to 1000 free DIDs, Integration with XO MPLS IP-VPN and third party MPLS Nationwide VoIP coverage, and Automatic Call Routing redundancy for single sites or Failover/Priority Business Continuity for multiple sites.
The amenities listed above are what make XO’s Enterprise SIP service so useful. Additionally, these services are unique to the provider—meaning they are NOT included in competitors’ services. Though these assets may be enough to sway businesses, the provider is offering even more savings with their new pricing—which eliminates session charges. In doing so, the provider looks to simplify their service even more. "Our introduction of session-less SIP trunking pricing follows a recognized history of making the buying of our services as uncomplicated as possible. Customers simply select their port speed, long distance package and any additional features, and they are able to achieve a real cost-savings over their current service as well as other SIP trunking offerings," states VP Heinz again.
While both these offerings stand separate from one another, there are similarly noticeable threads running through these announcements, simplification and expansion. XO Communications is expanding their services to simplify functionality for users. Furthermore, the provider is also simplifying their pre existing solutions to make them even more accessible. With these announcements, it’s clear that the provider has a vested interest in the consumer. With new and versatile offerings, the provider seems a likely to reach new users.