Fonality Five Follow-Up: Voicemail TranscriptionBy:Michael Roden|September 12, 2012
Today, Fonality released the second installment in its ‘Fonality 5’ innovation series – Fonality Voicemail Transcription. The feature delivers some of the highest accuracy rates in the industry and is fully automated, with state-of-the art voice recognition enabling users to read voice messages in both English & Spanish. The add-on may be utilized on multiple devices and platforms including PCs/Macs, smartphones and tablets. It is available across Fonality’s entire product line, whether hosted in the cloud or on-premises.
“Listening to a voicemail is generally considered a time disruptor,” said Rick Bushell, Fonality CTO. “Texting and instant messages are quickly becoming the primary vehicles to correspond with colleagues and customers. With the ability to check voicemails on a customer’s own terms by simply reading an email or text, workflow and priorities are far less likely to be interrupted. The Fonality Voicemail Transcription feature enables customers to stay productive and focused on what matters most to them.”
With Fonality Voicemail Transcription, users now have the ability to quickly read voicemails to get information faster than ever and still listen to them at a later time if they choose. Advantages of reading voicemails via text or e-mail include:
- Time savings from searching for archived messages by keyword and name search
- At-a-glance notification of caller
- Ability to quickly return important calls
- Discreetly scan/read voicemail during meetings or other activities
Fonality continues to deliver industry leading features to its already stellar service, with Voicemail Transcription pairing up with the incredibly useful Heads Up Display (HUD). Fonality Voicemail Transcription transcribes messages to both e-mail and SMS text, displaying caller name, phone number, message length, and the actual message neatly packaged in a .wav file. Fonality’s nifty and invaluable feature releases have only begun, with another three on the horizon, set to revolutionize business VoIP in the coming months.
Source: Fonality PR