M5 Networks Receive Honors for Exceptional Communication Solutions

ShoreTelShoreTel's (NASDAQ: SHOR) cloud division, M5 Networks has received INTERNET TELEPHONY's 2012 TMC Labs Innovation award. Shoretel, the leading provider of brilliantly simple premise and cloud-based business phone systems and communication solutions with fully integrated unified communications shares in the pride of this honor. The award comes less than four months following their acquisition of M5 back in late March - a great indication of things to come.

“We couldn’t be happier that TMC has recognized M5 Intelligence, which is designed to unlock powerful real-time information to help our clients sell more, provide better service, and effectively manage staffing costs,” said Brent Barbara, ShoreTel’s Senior Director of alliances and solutions engineering. “M5 Intelligence provides the type of metrics that were previously only available in the contact center to the entire organization, reinforcing our belief that customer service isn’t a department, it’s everyone’s job.”

“The TMC Labs Innovation Award represents the best and the most unique products and services that this industry has to offer. ShoreTel has proven their commitment to quality and the further development of the IP communications industry through its M5 Intelligence solution,” stated Tom Keating, chief technology officer and TMC Labs Founder. “Congratulations to the entire team at ShoreTel for earning this great honor. I look forward to seeing more innovative solutions from them as they continue to contribute to the future of IP communications.”

Source: Virtual Strategy

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