Business VoIP Features Comparison Guide

VoIP technology offers many highly advanced, next generation calling features for your business. Often these features are included, and can be real valuable assets every step of the way throughout your subscription. Traditionally, many of the features included with VoIP were exercised by a human being operating a switchboard. Directing call traffic appropriately is vital to the succcess of any business. With voice over IP subscriptions, many of them are customizable to put your business at the pinnacle of efficiency and professionalism. Network features are designed to make sure your business never misses a beat - keeping your infrastructure at the tip of your fingers at all times.

Calling FeaturesAuto-Attendant/Call DistributionVoicemail Features
Call ForwardingDay/Night ModeVoicemail Transcription
Caller IDACDEnhanced Voicemail
Do-Not-DisturbHoliday & After Hours RulesCustom Greetings
Sequential RingOn-Hold MusicVideo Messaging
Call WaitingCall QueuesOn-Hold Music
Call Logs/HistoryGreeting RecordingPassword Protection
Simultaneous RingDial-by-ExtensionSingle Unified Inbox Access


Advanced Features with Business VoIP

In addition to standard features you'll come to expect and utilize, there are "special" features that many business VoIP providers offer. In many cases, these include some perks that are unique to a company's service - one that sets them apart from their competitors. At times, they are simply novelties that might be used sparingly, although there are advanced features that many subscribers can't imagine doing business without. 

Advanced Business VoIP Features

Follow Me/Find MeCall Group
Virtual ExtensionCustom Hold Music
Conference BridgeSoftphones
Mobile IntegrationIntercom/Paging


Building a Multifaceted Business With Multiple Numbers

A VoIP subscription is only as strong as it is dynamic, with multiple numbers, all having specific assignments to fulfill. Business VoIP providers will usually offer these additional number for free, or a small fee - it all differs depending on the company. Explore options to find out if a provider supplies key components beyond a local number such as toll-free numbers, virtual faxing, virtual extensions, and in specific cases, whether porting over the number your customers are familiar with will be possible. Other aspects to take a look at are unlimited calling features, directory assistance, and the capabilities/limitations of your E911 service. Any way you slice it, an educated business is an empowered business - know what is available and take advantage of it.