Business VoIP Service - List of Features & Options
VoIP technology offers many highly advanced, next generation calling features for your business. Often these features are included, and can be real valuable assets every step of the way throughout your subscription. Traditionally, many of the features included with VoIP were exercised by a human being operating a switchboard. Directing call traffic appropriately is vital to the succcess of any business. With voice over IP subscriptions, many of them are customizable to put your business at the pinnacle of efficiency and professionalism. Network features are designed to make sure your business never misses a beat - keeping your infrastructure at the tip of your fingers at all times.
| Calling Features | Auto-Attendant/Call Distribution | Voicemail Features |
| Call Forwarding | Day/Night Mode | Voicemail Transcription |
| Caller ID | ACD | Enhanced Voicemail |
| Do-Not-Disturb | Holiday & After Hours Rules | Custom Greetings |
| Sequential Ring | On-Hold Music | Video Messaging |
| Call Waiting | Call Queues | On-Hold Music |
| Call Logs/History | Greeting Recording | Password Protection |
| Simultaneous Ring | Dial-by-Extension | Single Unified Inbox Access |
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Advanced Features with Business VoIP
In addition to standard features you'll come to expect and utilize, there are "special" features that many business VoIP providers offer. In many cases, these include some perks that are unique to a company's service - one that sets them apart from their competitors. At times, they are simply novelties that might be used sparingly, although there are advanced features that many subscribers can't imagine doing business without.
Advanced Business VoIP Features
| Follow Me/Find Me | Call Group |
| Virtual Extension | Custom Hold Music |
| Conference Bridge | Softphones |
| Mobile Integration | Intercom/Paging |
| Click-2-Call |
Controlling business VoIP features
The answer to this question is variable, but most typically, users will be able to manipulate and customize their business VoIP system from a dedicated portal that is provided with their service. These portals are not just user friendly, they are completely digital and allow changes to be made in real-time, taking effect almost immediately.
The advantage of VoIP, is that IP phones are intertwined with the user's network, thus, enabling direct communication from a PC linked to the same infrastructure or access via the cloud. NextOS and Virtual Office are a few of the popular ones from Nextiva and 8x8 which run directly from logging into an internet browser. Many of the top VoIP providers have their own unique GUI or portal for managing calls and options all in one place, allowing for seamless integration and ability to make changes on the fly at any point in time.
Building a Multifaceted Business With Multiple Numbers
A VoIP subscription is only as strong as it is dynamic, with multiple numbers, all having specific assignments to fulfill. Business VoIP providers will usually offer these additional number for free, or a small fee - it all differs depending on the company. Explore options to find out if a provider supplies key components beyond a local number such as toll-free numbers, virtual faxing, virtual extensions, and in specific cases, whether porting over the number your customers are familiar with will be possible. Other aspects to take a look at are unlimited calling features, directory assistance, and the capabilities/limitations of your E911 service. Any way you slice it, an educated business is an empowered business - know what is available and take advantage of it.