Building Your VoIP Strategy: Exclusive Interview with Voxbone CEO, Itay Rosenfeld

Building Your VoIP Strategy: Exclusive Interview with Voxbone CEO, Itay Rosenfeld
With the VoIP platform growing increasingly popular, there’s little doubt that this mode of telephony is here to stay. Increased user acceptance and demand has lead to an influx of available services and providers. As such, it can be a little intimidating, if not harrowing, for new(er) [or less experienced] users to find/create the appropriate VoIP strategy. While research can be informative, a seasoned insight may help one better... Read More

Polycom Drama Roundup: What You May Have Missed in July

 Polycom Drama Roundup: What You May Have Missed in July
What began like any other month for Polycom concluded as anything but. The video communications provider kicked off July with a few announcements involving a new innovation (Around-the-Table Video Collaboration Experience Full HD, 360 Degree Panoramic Video), their involvement in educational programs with Cornell and Queens Universities, and their second quarter earnings—nothing too out of the ordinary, right? Well, not exactly.... Read More

25 Essential Business Phone Features for CEOs

25 Essential Business Phone Features for CEOs
One of the most appealing aspects of business VoIP and hosted PBX is the number of features that come standard with service. Typically, these features vary depending on the service provider, and in some cases the plan selected with the provider. While a number of these amenities are somewhat standard, it’s still important for users to consider what they’re getting versus what they’re not. This is especially true in the case... Read More

22 Top Presentations on Cloud Computing

22 Top Presentations on Cloud Computing
Supplementing information with media (i.e. pictures, videos, audio samples, etc.) is a great way to reinforce one’s idea(s), especially when dealing with more complex subjects. As such, slideshow presentations often prove to be very useful tools. This is because slides allow users to present information in a much more interactive and visual setting. Subsequently, this allows users to engage material directly and take more away from the... Read More

VoIPo vs Vonage - Residential Phone Service Comparison

VoIPo vs Vonage - Residential Phone Service Comparison
Both VoIPo Residential service and Vonage Home work by connecting users’ calls using high-speed Internet connection as opposed to a traditional phone line. As such, both of these home phone providers utilize similar means.  With VoIPo, users are given a phone adapter, which they plug their broadband Internet connection and normal phones into. That’s it. From here, when users make or receive calls, the adapter sends the signal... Read More

Comprehensive Guide to Using Skype in the Classroom

Comprehensive Guide to Using Skype in the Classroom
Images are Screenshots via education.skype.com - The Skype name, associated trade marks and logos and the "S" logo are trade marks of Skype.The pioneer in internet VoIP calling and videoconferencing technology known as Skype has been revolutionizing the ways that many of us communicate. Whether it’s for personal interaction between family members and friends, or helping small businesses to reach out to a larger target... Read More

The Ultimate Guide to Professional Voicemail Greetings

The Ultimate Guide to Professional Voicemail Greetings
A voicemail recording is more important than you think it is. While many users pine away at intuitive user menus and expansive feature sets, many forget the importance of their recorded voicemail message. While this may not sound like a travesty, it could very well could be.Really think about it - You're out of the office, it's after business hours, or you're otherwise indisposed, whatever the case may be, your voicemail is now tasked with... Read More

Disaster Recovery Plan: 10 Misconceptions From Experts

Disaster Recovery Plan: 10 Misconceptions From Experts
Disaster Recovery planning can be a tricky beast to master; however, it is undeniably essential to any and every business. Simply put, disaster recovery protocols help ensure that one’s system will continue to operate after any number of external hindrances—i.e. computer viruses, natural disasters, etc.While the necessity of disaster recovery may seem like common sense, deploying an adequate  plan may prove slightly... Read More

9 Sensible Reasons Why Some Companies Keep On-Premise PBX Systems

9 Sensible Reasons Why Some Companies Keep On-Premise PBX Systems
A hosted solution is one that is based out of a provider’s data center, as opposed to an on-premise solution, which is physically based in a room or closet of the place of business. Businesses have many reasons to switch, but many have good reasons to stick with an on-premise solution. These range from cost to conflicting technologies. Here are nine reasons that a company may choose to stick with their existing on-premise PBX... Read More

20 Free Screen Share Solutions for Mac Users

20 Free Screen Share Solutions for Mac Users
Screen sharing software is a tool that enables users to share their desktop content—including browsers, documents, spreadsheets, and other files—with other users in real time over the Internet. In doing so, remote users (viewers) are able to access, observe, and (in some cases) control the sharing party’s (presenters) screen. As a result, users are able to collaborate with one another much more effectively. In addition to... Read More

What Does Google's White Space Project Mean

What Does Google's White Space Project Mean
After spending months testing, the FCC finally signed off on Google’s latest project, the White Spaces Database. As such, Google, along with several other companies including Microsoft, have been hard at work on public trials over the last few months. The White Space database looks to enable unlicensed TV broadcast spectrum to be used for wireless broadband, and ultimately shared between countless users. Simply put, Google’s... Read More

Ringio vs Grasshopper Comparison

Ringio vs Grasshopper Comparison
Grasshopper offers virtual phone services geared towards helping small businesses and entrepreneurs establish a more professional demeanor. Separate from this, Ringio works as a cloud-based virtual PBX (with built in CRM integrations) that looks to improve small and medium sized businesses’ customer interactions. Though these two objectives have some similarities, both companies utilize different means to meet their ends; therefore, it... Read More

10 Overlooked Customer Service Tools To Improve Your Business

10 Overlooked Customer Service Tools To Improve Your Business
A customer service tool is defined as a service, usually web-based, that tracks how you manage your time and resources. Customer service is defined by your customers feeling that their needs are being met or exceeded. A good customer service tool should help you measure how well you engage your customer, what tasks are being assigned and how, and empower you to analyze data to that effect. Studies indicate that 60% of customers are willing to... Read More

Vonage vs RingCentral For Business Use

Vonage vs RingCentral For Business Use
Vonage for business is a result of the growth of their success in the residential VoIP market, and RingCentral is built from the ground up to replace a traditional PBX in a business setting. Put another way, Vonage is looking for smaller businesses, particularly home-based businesses while RingCentral is looking for more medium sized businesses, although they work well in the home as well. With these two backgrounds, it makes sense that the... Read More

VoIP vs Landline In Depth Comparison

VoIP vs Landline In Depth Comparison
It might be best to leave behind Landline Service and consider making a permanent transition to VoIP service. But don't just take our word for it, we've compiled this extensive comparison chart for you to see for yourself.VoIP vs Landline Overall Comparison ChartCompareVoIPLandlineResidential Cost$5-$20/mo$30-$50/moBusiness... Read More

The 100 Most Underrated Small Business Blogs

The 100 Most Underrated Small Business Blogs
Small business blogs are often full of valuable information—i.e. insights, experiences, opinions, tips, etc.- regarding management, strategy/planning, marketing, web applications, and more; however, with about 4.75 billion indexed pages of information spread across the web, it can be hard to determine the value of information. That being said, there’s a good chance you’re missing out on tons of valuable information -... Read More

Nextiva's Cloud Phone Systems: Still At The Top

Nextiva's Cloud Phone Systems: Still At The Top
In the world of business VoIP, there are a few household names because of their scope and size, and one of those names is Nextiva. Known for their “Amazing Service” customer support, Nextiva proudly provides hosted call center solutions to some of the biggest enterprises, including Acura and Delta Airlines. Hosted VoIP is a much better deal financially for businesses of any size, and on average businesses that switch to Nextiva save... Read More

Why Won't My VoIP Work? Quick Fixes & Recommendations

Why Won't My VoIP Work? Quick Fixes & Recommendations
VoIP and Hosted PBX systems are the next big thing for SMBs. Unfortunately, as with any new technology there are some growing pains, and some of you who have made the switch might be frustrated if it turns out your system doesn’t work. But there is good news; if you understand what is affecting your new system, it can be relatively easy to fix. If you are experiencing dropped calls, choppy audio, or the person you are talking to keeps... Read More

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