20 Free Screen Share Solutions for Mac Users

20 Free Screen Share Solutions for Mac Users
Screen sharing software is a tool that enables users to share their desktop content—including browsers, documents, spreadsheets, and other files—with other users in real time over the Internet. In doing so, remote users (viewers) are able to access, observe, and (in some cases) control the sharing party’s (presenters) screen. As a result, users are able to collaborate with one another much more effectively. In addition to... Read More

What Does Google's White Space Project Mean

What Does Google's White Space Project Mean
After spending months testing, the FCC finally signed off on Google’s latest project, the White Spaces Database. As such, Google, along with several other companies including Microsoft, have been hard at work on public trials over the last few months. The White Space database looks to enable unlicensed TV broadcast spectrum to be used for wireless broadband, and ultimately shared between countless users. Simply put, Google’s... Read More

Ringio vs Grasshopper Comparison

Ringio vs Grasshopper Comparison
Grasshopper offers virtual phone services geared towards helping small businesses and entrepreneurs establish a more professional demeanor. Separate from this, Ringio works as a cloud-based virtual PBX (with built in CRM integrations) that looks to improve small and medium sized businesses’ customer interactions. Though these two objectives have some similarities, both companies utilize different means to meet their ends; therefore, it... Read More

10 Overlooked Customer Service Tools To Improve Your Business

10 Overlooked Customer Service Tools To Improve Your Business
A customer service tool is defined as a service, usually web-based, that tracks how you manage your time and resources. Customer service is defined by your customers feeling that their needs are being met or exceeded. A good customer service tool should help you measure how well you engage your customer, what tasks are being assigned and how, and empower you to analyze data to that effect. Studies indicate that 60% of customers are willing to... Read More

Vonage vs RingCentral For Business Use

Vonage vs RingCentral For Business Use
Vonage for business is a result of the growth of their success in the residential VoIP market, and RingCentral is built from the ground up to replace a traditional PBX in a business setting. Put another way, Vonage is looking for smaller businesses, particularly home-based businesses while RingCentral is looking for more medium sized businesses, although they work well in the home as well. With these two backgrounds, it makes sense that the... Read More

VoIP vs Landline In Depth Comparison

VoIP vs Landline In Depth Comparison
It might be best to leave behind Landline Service and consider making a permanent transition to VoIP service. But don't just take our word for it, we've compiled this extensive comparison chart for you to see for yourself.VoIP vs Landline Overall Comparison ChartCompareVoIPLandlineResidential Cost$5-$20/mo$30-$50/moBusiness... Read More

The 100 Most Underrated Small Business Blogs

The 100 Most Underrated Small Business Blogs
Small business blogs are often full of valuable information—i.e. insights, experiences, opinions, tips, etc.- regarding management, strategy/planning, marketing, web applications, and more; however, with about 4.75 billion indexed pages of information spread across the web, it can be hard to determine the value of information. That being said, there’s a good chance you’re missing out on tons of valuable information -... Read More

Nextiva's Cloud Phone Systems: Still At The Top

Nextiva's Cloud Phone Systems: Still At The Top
In the world of business VoIP, there are a few household names because of their scope and size, and one of those names is Nextiva. Known for their “Amazing Service” customer support, Nextiva proudly provides hosted call center solutions to some of the biggest enterprises, including Acura and Delta Airlines. Hosted VoIP is a much better deal financially for businesses of any size, and on average businesses that switch to Nextiva save... Read More

Why Won't My VoIP Work? Quick Fixes & Recommendations

Why Won't My VoIP Work? Quick Fixes & Recommendations
VoIP and Hosted PBX systems are the next big thing for SMBs. Unfortunately, as with any new technology there are some growing pains, and some of you who have made the switch might be frustrated if it turns out your system doesn’t work. But there is good news; if you understand what is affecting your new system, it can be relatively easy to fix. If you are experiencing dropped calls, choppy audio, or the person you are talking to keeps... Read More

Summer Giveaway Going On Now: Win 2 Grandstream GXP 2200 Phones

Summer Giveaway Going On Now: Win 2 Grandstream GXP 2200 Phones
Giveaway is over. Winner has been announced! Read below for details...We are proud, excited, and frankly ecstatic to announce our 2nd Annual Summer Giveaway here at GetVoIP! This year, all VoIP users who enter will be eligible to win a pair of Grandstream’s GXP 2200 Enterprise Media Desktop Phones. As always our giveaway contest is open to ANY and ALL US Based VoIP Users. That being said, the prize is a pair of business VoIP phones;... Read More

Jive Communications User Control Panel Review

Jive Communications User Control Panel Review
Just like other competing providers, Jive Communications offers a user portal interface. As such, users are able to manage their account directly—i.e. view account information (lines, extensions, log in records, reports, etc.) as well as configure and manage their system (hold music and sound clips, local and corporate directories, schedules, permissions, and other systems settings). Though Jive’s portal includes a variety of... Read More

Pros and Cons of Voice & Video Recording

Pros and Cons of Voice & Video Recording
With hard drive space getting cheaper all the time, and with cloud storage making storage even cheaper still, it seems more and more possible to record every call and keep it forever. Facebook has had some controversy with Graph Search, just as Google once did with contextual ads. As such, users must ask themselves, is it good that we record and keep everything, or does it do more harm than good? Both sides of the argument have valid points;... Read More

8x8 Patent #87 Explained: Keeps Customer Safety at the Forefront

8x8 Patent #87 Explained: Keeps Customer Safety at the Forefront
In April of 2013, 8x8, Inc. was awarded a patent with the weighty title "Systems, Methods, Devices and Arrangements for Emergency Call Services Using Non-traditional Endpoint Devices." This patent, in layman’s terms, allows for non-traditional devices to relay more information to emergency responders. This patent is in keeping with the 8x8’s track record of keeping their subscribers’ safety as a high priority.In... Read More

RingCentral User Control Panel Review

RingCentral User Control Panel Review
Nowadays, just about every provider offers users a digital doorway to their service. As such, users are typically able to utilize services and edit their account online, at will. While a number of providers offer this access, there are very few (if any) portals that are identical in functionality, serviceability, navigation, and ease-of-use. Instead, these digital entryways vary greatly on a provider-to-provider basis. While some offer... Read More

VoIP Codecs + Bandwidth = Your Call Quality

VoIP Codecs + Bandwidth = Your Call Quality
The minimum VoIP speed is determined by the Codecs that your provider uses. Ideally, you would have the right match for the amount of compression that your codec uses, and the amount of bandwidth you have.  The most popular codec is called G711, which uses no compression at all. Other codecs use compression at a trade-off of sound quality.VoIP providers assume you have a broadband Internet connection. DSL, which stands for Digital... Read More

Power Over Ethernet Guide - 7 Potential Issues

Power Over Ethernet Guide - 7 Potential Issues
PoE, or Power over Ethernet, refers to a technology which passes electrical power and data along on Ethernet cabling. As such, many users have begun to connect IP phones, wireless access points, cameras, and more to switches that draw power from Ethernet cabling. While this process can allot for a number of advantages including flexibility, cost savings, simplicity, and reliability, they are not guaranteed. Instead, these benefits can easily be... Read More

Top 10 New York Based Business VoIP Providers

New York City is the most populous city in the world. It's where the best in the world in business compete. It should come as no surprise that there are a large number of New York VoIP providers right in the heart of the Big Apple. Here is a list, and far from an exhaustive one, of VoIP providers in New York City:AVAD Technologies - Contact info: (800) 733-4136, 208 East 51 St, Suite 207, New York, NY 10022. Offers Contact center and... Read More

VoIP Roundup 2012: Record Breakers & Industry Firsts

It’s often said that examination of the past can lead to a better future. Though some may find this saying to be a bit hokey, reflecting on history can better prepare one to access and handle the future. So, being about half way through this year, it may be a good time to reflect on VoIP in 2012 to help us to better map out what the rest of the year may hold.2012 saw a number of milestones for the VoIP industry that ranged industry... Read More

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