Nextiva's Cloud Phone Systems: Still At The Top

Nextiva's Cloud Phone Systems: Still At The Top
In the world of business VoIP, there are a few household names because of their scope and size, and one of those names is Nextiva. Known for their “Amazing Service” customer support, Nextiva proudly provides hosted call center solutions to some of the biggest enterprises, including Acura and Delta Airlines. Hosted VoIP is a much better deal financially for businesses of any size, and on average businesses that switch to Nextiva save... Read More

Why Won't My VoIP Work? Quick Fixes & Recommendations

Why Won't My VoIP Work? Quick Fixes & Recommendations
VoIP and Hosted PBX systems are the next big thing for SMBs. Unfortunately, as with any new technology there are some growing pains, and some of you who have made the switch might be frustrated if it turns out your system doesn’t work. But there is good news; if you understand what is affecting your new system, it can be relatively easy to fix. If you are experiencing dropped calls, choppy audio, or the person you are talking to keeps... Read More

Summer Giveaway Going On Now: Win 2 Grandstream GXP 2200 Phones

Summer Giveaway Going On Now: Win 2 Grandstream GXP 2200 Phones
Giveaway is over. Winner has been announced! Read below for details...We are proud, excited, and frankly ecstatic to announce our 2nd Annual Summer Giveaway here at GetVoIP! This year, all VoIP users who enter will be eligible to win a pair of Grandstream’s GXP 2200 Enterprise Media Desktop Phones. As always our giveaway contest is open to ANY and ALL US Based VoIP Users. That being said, the prize is a pair of business VoIP phones;... Read More

Jive Communications User Control Panel Review

Jive Communications User Control Panel Review
Just like other competing providers, Jive Communications offers a user portal interface. As such, users are able to manage their account directly—i.e. view account information (lines, extensions, log in records, reports, etc.) as well as configure and manage their system (hold music and sound clips, local and corporate directories, schedules, permissions, and other systems settings). Though Jive’s portal includes a variety of... Read More

Pros and Cons of Voice & Video Recording

Pros and Cons of Voice & Video Recording
With hard drive space getting cheaper all the time, and with cloud storage making storage even cheaper still, it seems more and more possible to record every call and keep it forever. Facebook has had some controversy with Graph Search, just as Google once did with contextual ads. As such, users must ask themselves, is it good that we record and keep everything, or does it do more harm than good? Both sides of the argument have valid points;... Read More

8x8 Patent #87 Explained: Keeps Customer Safety at the Forefront

8x8 Patent #87 Explained: Keeps Customer Safety at the Forefront
In April of 2013, 8x8, Inc. was awarded a patent with the weighty title "Systems, Methods, Devices and Arrangements for Emergency Call Services Using Non-traditional Endpoint Devices." This patent, in layman’s terms, allows for non-traditional devices to relay more information to emergency responders. This patent is in keeping with the 8x8’s track record of keeping their subscribers’ safety as a high priority.In... Read More

RingCentral User Control Panel Review

RingCentral User Control Panel Review
Nowadays, just about every provider offers users a digital doorway to their service. As such, users are typically able to utilize services and edit their account online, at will. While a number of providers offer this access, there are very few (if any) portals that are identical in functionality, serviceability, navigation, and ease-of-use. Instead, these digital entryways vary greatly on a provider-to-provider basis. While some offer... Read More

VoIP Codecs + Bandwidth = Your Call Quality

VoIP Codecs + Bandwidth = Your Call Quality
The minimum VoIP speed is determined by the Codecs that your provider uses. Ideally, you would have the right match for the amount of compression that your codec uses, and the amount of bandwidth you have.  The most popular codec is called G711, which uses no compression at all. Other codecs use compression at a trade-off of sound quality.VoIP providers assume you have a broadband Internet connection. DSL, which stands for Digital... Read More

Power Over Ethernet Guide - 7 Potential Issues

Power Over Ethernet Guide - 7 Potential Issues
PoE, or Power over Ethernet, refers to a technology which passes electrical power and data along on Ethernet cabling. As such, many users have begun to connect IP phones, wireless access points, cameras, and more to switches that draw power from Ethernet cabling. While this process can allot for a number of advantages including flexibility, cost savings, simplicity, and reliability, they are not guaranteed. Instead, these benefits can easily be... Read More

Top 10 New York Based Business VoIP Providers

New York City is the most populous city in the world. It's where the best in the world in business compete. It should come as no surprise that there are a large number of New York VoIP providers right in the heart of the Big Apple. Here is a list, and far from an exhaustive one, of VoIP providers in New York City:AVAD Technologies - Contact info: (800) 733-4136, 208 East 51 St, Suite 207, New York, NY 10022. Offers Contact center and... Read More

VoIP Roundup 2012: Record Breakers & Industry Firsts

It’s often said that examination of the past can lead to a better future. Though some may find this saying to be a bit hokey, reflecting on history can better prepare one to access and handle the future. So, being about half way through this year, it may be a good time to reflect on VoIP in 2012 to help us to better map out what the rest of the year may hold.2012 saw a number of milestones for the VoIP industry that ranged industry... Read More

Polycom EEC 2013 Coverage: Experts Discuss Executive Experience Center & Collaboration

Polycom EEC 2013 Coverage: Experts Discuss Executive Experience Center & Collaboration
As mentioned yesterday, Polycom hosted their EEC Partner Empowerment event live from Penn Plaza in NYC today. In doing so, the provider kicked off their Executive Experience Center in grand fashion. The event opened up with an introduction from Polycom CEO Andy Miller. In doing so, Miller went on to define the intended applications and uses of the center, as well as whom it would be available to—i.e. everyone. Polycom’s newest... Read More

Tech Savvy Employees Causing Businesses To Up Their Infrastructure

Tech Savvy Employees Causing Businesses To Up Their Infrastructure
We live in a society that’s completely saturated with technology. Tech savvy employees used to be identified as engineers and computer nerds who either worked for tech companies or were pigeon-holed into IT jobs in other industries. With tech-minded geeks from Gen X rising to power and Millennials entering the workforce, it’s time for businesses to either step up their infrastructure or crumble under the pressure.Bring Your Own... Read More

IPv6 Migration Plan: 5 Facts to Know

IPv6 Migration Plan: 5 Facts to Know
Every device that connects to the Internet needs an IP address. That being said, IPv4 (Internet Protocol version 4) has typically been able to provide users’ devices with said address. IPv4 was developed to allow approximately 4.3 billion addresses. While this number once seemed infinite, the growing number of Internet accessible devices is starting to prove too much for the protocol. As such, IPv4 is starting to run out of space. In... Read More

Future of Phone Systems, BYOD, & Call Centers

Future of Phone Systems, BYOD, & Call Centers
BYOD (Bring Your Own Device) and Call Center solutions have an interesting relationship. While Call Center solutions have been an integral part of business VoIP service, BYOD has managed to completely transform the infrastructure of the office. That being said, the relationship between these solutions may seem like a rivalry; however, BYOD looks to help Call Centers adapt and expand to users’ changing needs. Typically, Call Centers are... Read More

How to Combat SIP Trunking Compatibility Issues

How to Combat SIP Trunking Compatibility Issues
SIP Trunking blends users’ voice and data connections into a single line to deliver a number of advantages not found in other services—i.e. greater cost efficiency, expanded services, new features, and more. In doing so, SIP Trunking utilizes three main components: IP PBX, ITSP (Internet Telephony Service Provider), and the device that enables connection between these components (aka an edge device). When utilized properly, these... Read More

AT&T & The FCC Faceoff Over IP Network Trials

AT&T & The FCC Faceoff Over IP Network Trials
A change in the telephony sphere is undoubtedly upon us.At this point, it’s no secret that traditional PSTN (public switched telephone network) services are on their way out. Over the last year, both residential users and businesses have moved away from PSTN services and towards new options (mobile devices, VoIP, Cloud, UC, etc.). That being said, it seems as if traditional telephone networks are now in their twilight. Typically,... Read More

Is Echo Cancellation Limited By Bandwidth?

Is Echo Cancellation Limited By Bandwidth?
The answer is yes. One of the most common problems with VoIP telephony is echo. Typically, echo occurs when the sound of the speaker’s voice returns through their handset and into their ear. While it’s not crippling, echo can slow users’ conversations and even disrupt synchronization between voice and other data. That being said, echo is generally despised by most. As such, many companies now offer echo cancellation solutions... Read More

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