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GetVoIP's Latest Blog Posts

VoIP & UC
10 Great Tools to Record Skype Calls on Any PC - Side by Side Comparison
Justin Stoltzfus
February 09, 2015

10 Great Tools to Record Skype Calls on Any PC - Side by Side Comparison

Skype is a product that really “got in on the ground floor” – with all of the free videoconferencing solutions that we have today, Skype may be the only one that’s really a household name. Long before iPhones came with FaceTime, people were saying to each other: “I’ll Skype you.”It wasn’t just that Skype got there first. This product also came about at the same time that many of us were...
Business Insights
The 35 Best Entrepreneur Blogs
Reuben Yonatan
February 05, 2015

The 35 Best Entrepreneur Blogs

The road of the entrepreneur can be challenging and exhilarating, frustrating and isolating, inspiring and exhausting, sometimes all in the same week. For people invested in starting their own business, the perspective of others who have been there, who are there right now, can be invaluable. Blogs play a huge role in sharing information, opening up experiences, and encouraging entrepreneurs to take risks and work smarter. But wading...
VoIP & UC
 Five9 vs inContact - Contact Center Comparison
Reuben Yonatan
February 05, 2015

Five9 vs inContact - Contact Center Comparison

Cloud Hosted Contact Center solutions are well on their way to replacing on-premise solutions. The cost savings are up to 50%, and they have a large number of features considered out of reach of all but the biggest contact centers. Not anymore. Many contact centers are competing to be the choice of small and medium sized businesses. The two that we will look at today are inContact and Five9. inContact, founded...
VoIP & UC
5 Types of Contact Centers Security Issues & How To Combat Them
Robert Pepper
February 03, 2015

5 Types of Contact Centers Security Issues & How To Combat Them

Contact Centers, because of the high volume of interaction with unfamiliar voices, are a prime target for security threats. There are many points of possible failure when it comes to contact center security, from hardware to data to the people who work there. It may turn out that the best way to prevent security issues is to hire competent, professional agents to work for you. Find out why as we explore...Issue One: TDoS...
Business Insights
5 Ways to Determine the Early ROI of CRM
Justin Stoltzfus
January 26, 2015

5 Ways to Determine the Early ROI of CRM

Customer relationship management (CRM) is all the rage. More and more vendors are offering CRM solutions to a wider range of corporate clients. Businesses are getting on the bandwagon and utilizing CRM dashboards to learn more about their customers and their purchasing histories at a glance.However, there are some good questions attached to a lot of these modern IT upgrades. Simply put, how do you determine the “value for...
Cloud Computing
The Incredible Environmental Impact of Cloud Technology
Reuben Yonatan
January 19, 2015

The Incredible Environmental Impact of Cloud Technology

Last year, Greenpeace published Clicking Clean: How Companies are Creating the Green Internet. The report took a wide-ranging view of how tech companies are addressing issues of energy, environmental impact, future regulatory pressures, and more. The energy footprint of technology in general and the internet specifically is boggling. For example, let’s just take three common aspects of our online world: watching video content,...
VoIP & UC
Why Are IVR Systems Still So Dumb?
Justin Stoltzfus
January 12, 2015

Why Are IVR Systems Still So Dumb?

The kinds of automated phone service we are now used to, have been around for a while - as soon as automated voice messaging became available, Interactive Voice Response or IVR became a popular way for businesses to bring down their labor costs.Nowadays, when you call any large or more established business, it's not unusual for you to get an automated voice “robot” instead of a person.IVR uses algorithms to figure...
Business Insights
3 Effortless Ways Android Users Can Cut Roaming Costs When Traveling
Patrick Nelson
January 06, 2015

3 Effortless Ways Android Users Can Cut Roaming Costs When Traveling

Its darkest winter, and many of us are beginning to think about vacations and other travel. If you’ve traveled globally anytime since the modern smartphone was invented in 2007, you’ll know that you can get stung by roaming fees from carriers—in particular by data fees.Sprint, as an example, charges $19.45 a MB in many overseas locations. A single smartphone selfie—or dronie if you’re embracing 2015 with...
VoIP & UC
The 9 Most Innovative People in VoIP in 2014
Reuben Yonatan
January 05, 2015

The 9 Most Innovative People in VoIP in 2014

In a field as exciting and dynamic as VoIP, developments and innovations come thick and fast. Every year brings new breakthroughs, and 2014 was no exception. This is an industry filled with creative and driven people who are constantly pushing the limits of what’s possible in the young but powerful technology. We've spent the last twelve months bringing you the most relevant and interesting VoIP and cloud technology stories...
Cloud Computing
The 10 Best Cloud Computing Books of 2014
Reuben Yonatan
December 15, 2014

The 10 Best Cloud Computing Books of 2014

The internet is packed with information about cloud computing. In fact, here at GetVoIP we like to think we have a valuable contribution to make in that arena. When it comes to getting a coherent, big-picture, start-to-finish view of a subject, however, sometimes it’s hard to beat a good old book. We’ve taken a look at some of the hundreds of titles on the subject that were published in 2014, and made this list of the ten best...
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